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Job Description:
Job Summary:
The Fast Service Specialist will provide backup coverage to BPS sites.They will be cross training in multiple service areas at multiple site locations and will fill roles in reception, hospitality, records, or other positions as applicable. This position is a promotion opportunity for those wishing to move into management.
Responsibilities:
• Traveltoandbecomecross-trainedwithinlocalEPIQsitelocations
• ShowmeasuredcompletionofEpiq Learningclasses
• Beflexibletodailychangingroles,responsibilities,and worklocations
• Monitorandlistentoclientstounderstandinquiriesandrequestsinordertoprovideaccurateinformationaboutthefacilitiesand servicesandpromptassistance
• Exhibitability totakeverbalinstructionswhiletaking notestoproperlyproducestaffcopyprojects.
• Havedirectinvolvementindirectclient communications
• ComplywithEPIQpolicythatanyinformationseenduringthecopyprocessisstrictlyconfidentialandisnevertoleavethecopycenterand nevertobetalkedabouttoanyone
• Mayberequiredtoworkadditionalhoursbeyondregularscheduletomeetclientneedsand/orcommitments,whichmayincludeweekends,eveningsand/orholidays
Mail/Distribution Services :
• Sort,distributeandmeterUSmailwithknowledgeofcurrent postalrates
• EnsureallprojectshavebeenproperlyproducedandQualityChecked(QCd)toEPIQsstandard
• Ensureclientsrequestandthedeliveryoffaxes/parcelsin atimelymatterinaccordancetoEPIQsstandards
CopyServices:
• ImmediateattentiongiventoclientsenteringCopy/MailCenterinaccordancewithEPIQsstandardofoperation
• Accuratelyproducecopy,printand scan projectsinaccordancetoverbaland written instructions
• Exhibitability totakeverbalinstructionswhiletaking notestoproperlyproducestaffcopyprojects
HospitalityServices
• Provideexcellentclientserviceasthecoordinatoroftheclientsconferencerooms,commonareasandkitchens
• Ensureclientsrequestsfortheset-upanduseofmeeting roomsarehandedaccuratelyandproactively
• Placeordersforfoodandbeveragesforuseduring meetingsasassigned
• Inspectandensurethatallroomsareclean,stockedwith suppliesand readyforcontinualuse
• Organizeand distributeclientkitchensupplies
• Maintain inventorycontrolandordersuppliesasneeded
• Performcleaning,dusting andotherincidental tasksasassigned
RecordsManagement:
• Retrieve,compile,anddistributerequested recordsand information
• Responsiblefordocumentcontrolandrecordsmanagementthroughouttheinformationlifecyclefor physicalandelectronicrecords
• Re-filerecords,filesandrecord storagecontainers
• Maintain accuraterecordscirculation database
• Receiveand processrecordsinaccordancewithestablishedprocedures
• Complywith allbusinessprotocol,regulatoryandbestrecordsmanagementpracticesandrequirements
FloorCoordination:
• Provideexcellentclientserviceasthefirstlineofcontactwiththeclient
• Responsiblefortheorganizationandupkeepofvarioussatellitecopyroomsthroughoutanassigned workarea.Thisincludesthestockingofgeneralsupplies,deliveryofpaper,andbasicdaily maintenanceofthecopier(s)inthatarea
• Responsibleforthepick-upanddeliveryofallmail/parcelsaswellasallcopy,printandscanprojectsthatareaassignedtotheCopyCenter
Reception:
• Workcloselywiththeclient'sstafftoensureseamlessday-to-dayoperationsasthefirstlineofcontactwiththeclient'svisitors
• Answerincoming telephonecallsanddirectcalltraffictotheproperperson
• Takeaccurateand completemessagesforthoseemployeeswhomaybeunavailable
• Greetandannouncevisitorsin afriendlyandbusiness-likemanner
• Maintain neatnessandorganizationofreception deskandfrontclosetareas
• withvariousadministrativedutiesasoutlinedbytheSiteManager
Qualifications:
High SchoolDiplomaorequivalent
Minimumof1yearexperienceinacopy/mail servicecenterenvironmentorotherserviceindustry
Previousexperiencein aclient serviceorientedfield
Knowledgeofcopymachinesand utilizationoftypicalofficeservicesequipment and technology
Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment by their start date
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiqs policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individuals race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiqs policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.