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Customer Service Rep

MultiPlan

Location: Tampa, FL, 33609
Type: Full-Time, Permanent, Remote
Posted on: October 7, 2021
This job is no longer available from the source.
Job Description
Reference #: 5000754333706
Outbound Call Center - $16.50/hour
Remote positions available
You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner.
• You will have a steady Monday through Friday 40 hour per week schedule between the hours of:
• 9:00 am and 7:00 pm ET
• 8:00 am and 6:00 pm CT, or
• 7:00 am and 5:00 pm MT.
• Twice per year, employees are able to pick from available shifts.
• Earn $16.50 per hour and have the opportunity to receive additional bonuses based on performance.
• We provide an paid classroom training program as well as continuous on the job coaching and mentoring. We also have advancement and growth opportunities available to employees.
• Find more information on what it's like to be a employee on our Careers page at
JOB ROLES AND RESPONSIBILITIES
• Communicate with customers primarily by phone to verify and correct demographic information
• Research and resolve a variety of customer demographic inquiries at the point of service to ensure customer retention and satisfaction.
• Obtain information from customer and communicate feedback for follow up when required to ensure satisfactory resolution.
• Educate providers via phone to ensure inquiry resolution.
• Ensure delivery of accurate information updates for input into all of the Company's applications.
• Serve as a liaison to other departments to provide inquiry resolution and identify center operational issues.
• Collaborate, coordinate, and communicate across disciplines and departments.
• Ensure compliance with HIPAA regulations and requirements.
• Demonstrate Company's Core Competencies and values held within.
• Please note due to the exposure of PHI sensitive data - this role is considered to be a High Risk Role.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Requirements
REQUIREMENTS
• Minimum HS Diploma or GED
• Minimum 6 months customer service experience in an office environment
• Call center or telephone experience in a similar environment or industry
• Knowledge of medical and claim terminology
• Communication (written, verbal, listening), organizational, problem solving, leadership, customer service, interpersonal, follow up and data entry skills
• Ability to demonstrate reliability and dependability
• Ability to handle escalated situations in a customer service oriented and professional manner
• Ability to maintain confidentiality in all required situations
• Ability to dissect, organize and format multiple types of complex provider data for promotional use and/or reporting
• Ability to customize communication style to educate internal and external customers
• Ability to work independently as well as part of a team
• Ability to prioritize and manage time
• Ability to use software, hardware, and peripherals related to job responsibilities, including Microsoft Excel and other Microsoft Office products
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
• Medical, dental, and vision coverage (low copay & deductible)
• Life insurance
• Short- and long-term disability
• 401(k) + match
• Generous Paid Time Off
• Paid company holidays
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Summer Hours
EEO STATEMENT
Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please .
As an Equal Opportunity Employer, the Company will provide equal consideration to all employees and job candidates without regard to sex, age, race, marital status, sexual orientation, religion, national origin, citizenship status, physical or mental disability, political affiliation, service in the Armed Forces of the United States, or any other characteristic protected by federal, state, or local law. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) Not Available Other Benefits: *Medical, dental, and vision coverage (low copay & deductible) *Life insurance *Short- and long-term disability *401(k) + match *Generous Paid Time Off *Paid company holidays *Tuition reimbursement *Flexible Spending Account *Employee Assistance Program *Summer Hours Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Shift: Not Applicable
Hours per Week:
Hours Not Specified
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