Supervisor Claims
LIBERTY Dental Plan
73 reviews
Tampa, FL 33614
Full-time
LIBERTY Dental Plan
73 reviews
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Job details
Job Type
Full-time
Full Job Description This position is responsible for overseeing Claims staff, managing inventory turnaround times and deadlines, and creating and distributing daily and weekly reports to staff and Director. Monitors and redistributes work load as needed, fosters staff development, supports and displays a teamwork atmosphere, and improves department morale. The Claims Supervisor will work directly with front line staff to ensure processing guidelines are followed and clients Service Level Agreements (SLAs) are achieved.
Essential Duties:
• Assist with recruiting, hiring, evaluation, and selection. Update job descriptions and develop performance expectations.
• Supervise employee and team performance.
• Train and provide adequate coaching, counseling, and motivation.
• Evaluate performance; investigate complaints or performance concerns.
• Implement performance improvement plan or disciplinary action.
• Light travel is required
Education and/or Experience:
• High School Diploma or GED required
• BA or BS degree preferred
• 5+ years of Claims Processing experience required with emphasis in Medicaid, PPO, and HMO
• Previous supervisory or team lead experience preferred
Specific Skills/Knowledge:
• Must have strong MS Word, PowerPoint, and Excel skills
• Strong leadership skills
• Strong knowledge of claims determination and processing
• Knowledge of claims systems and information technology
Environment and/or Physical Factors:
Work is generally performed within an office environment, with standard office equipment available. Sedentary work involves extensive sitting, typing, close range vision most of the time.