Service Writer
Polar Service Centers
Tampa, FL 33619
$20.50 - $27.00 an hour - Full-time
Job details
Salary
$20.50 - $27.00 an hour
Job Type
Full-time
Full Job Description POSITION SUMMARY: Ensure quality customer service; support through in person, phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing.
DUTIES AND RESPONSIBILITIES:
• Support the service team by maintaining complete job files, including correspondence relative to approvals, etc,, which tie back to more prompt payment(s).
• Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
• Creation of repair orders to include customer concerns, contact info, unit info, etc.
• Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
• Maintain job files with all pertinent correspondence to each job.
• Daily yard checks and logs
• Daily/weekly customer correspondence of unit updates/progress.
• Update daily key performance indicators (electronic and printed) to be posted in the shop.
• PowerPoint, Excel
• Interact with service management team, and technicians.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
• High School Diploma required; Associates or Bachelor’s degree a plus
• 5+ years’ experience in a similar role preferred
• Must be a self-starter and possess analytical/planning skills.
• Must be organized and be competent in Microsoft Office applications.
• Must have an eye for detail.
• We operate Karmak Fusion as our business system; experience a plus, but will train as needed.
Job Type: Full-time
Pay: $20.50 - $27.00 per hour
Work Location: Multiple Locations