Client Care Receptionist
Job ID 2021-11326 Job Locations US-FL-Brandon Category Client Care (DCC)
Overview
Ideal Image is North America’s #1 aesthetics’ brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image believes “confidence changes everything,” and its mission is to instill confidence by helping people look and feel their best…taking a holistic, personalized approach to health and wellness that works from the inside out.
Ideal Image offers a full suite of FDA cleared medical aesthetic and wellness treatments, all backed by a Lifetime Guarantee Membership. With an industry-leading national telehealth platform, consumers receive free virtual consultations seven days a week from 9am to 9pm and treatments at any of its 150+ points-of-care clinics. Ideal Image’s team of 800+ Medical Professionals deliver real life-changing results, having performed more FDA cleared aesthetic treatments than any provider in North America— 20 million and counting. Ideal Image’s aesthetic services include laser hair removal, body sculpting, Botox® and fillers, medical-grade skincare, and leading-edge skin rejuvenation services.
The company is headquartered in Tampa, Florida
Responsibilities
Meet and greet all incoming clients. Ensure that the reception/front desk area and telephones are being covered properly. Persuade clients to schedule a complimentary consultation for treatment services in concert with the Ideal Image sales process and in accordance with established sales goals. Foster and nurture positive relationships with clients. Ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience.
Essential functions include, but are not limited to, the following:
• Interacting with clients in a friendly and professional manner.
• Checking clients in and out of their appointments, pulling charts and filing.
• Answer phones and schedule client appointments.
• Master a basic understanding of each service offering.
• Upsell new areas/services to current clients in order to hit individual monthly target.
• Assist with local marketing events as needed.
• Act as liaison between face skin and body specialists and treatment providers.
• Collecting and handling payments.
• Confirmation and follow up calls.
• Knowledge of Salesforce (data entry, usage etc.)
• Ordering office supplies.
• Assist with new clinic openings as needed.
• Other duties as assigned.
Qualifications
• High School Diploma/GED or Bachelor’s degree from an accredited institution. Successful sales experience may be substituted for academic credential.
• 1-2 years of customer service experience, preferably in a spa or high-end retail environment.
• Ability to multi-task, use personal judgment, utilize strong decision making, analytical and follow-up skills
• Proficient with personal computers and contemporary software applications (MS Office Suite, Internet Explorer, etc.)
• Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport
• Strong guest service orientation
• Rapid learner with the ability to grasp concepts and protocols
• Must maintain a high attention to detail.
WHY IDEAL IMAGE?
Compensation:
• Competitive compensation and bonus opportunities
Additional benefits:
• Discounted cosmetic services for employee, family, and friends
• Cosmetic products discount
• Company-paid training
• Amazing company culture
• And more!
If you are interested in joining a company that values its employees and encourages job ownership in a supportive environment, please apply today! To learn more about IDEAL IMAGE and our services please visit us at: http://www.idealimage.com .
Vaccination against COVID-19 is required for all new hires unless they qualify for a remote, religious, or medical exemption.  If you have not already completed your vaccination doses, you have up to 45 days from date of hire to provide proof of vaccination.
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