3D Request Coordinator
Rooms To Go .COM | Our Company
1,145 reviews
Seffner, FL 33584
Rooms To Go .COM | Our Company
1,145 reviews
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The 3D Request Coordinator is a member of the 3D Asset Group who develops and supports Rooms To Go's asset's data operations. This position is responsible for the acquisition, manipulation and systems deployment of the 3D assets utilized by the Rooms To Go Furniture. This position is also responsible for mastering various assets technologies and determining their usage in support of an interactive experience.
This Role Offers:
Industry-leading, paid training
Comprehensive benefits & perks package including 401k + company match, vision, dental, health and life insurance, disability coverage, vacation, holiday pay, award winning wellness & fitness programs, employee discounts on furniture, and more!
What youll be doing:
Work with Designers to coordinate & complete assets requests from various merchandisers.
Review and acknowledge service requests to Designers group.
Track progress of the projects and keep management informed
Review and acknowledge service requests to 3D group
Act as an escalation point agent when difficult or controversial requests are received
Gather project requirements and additional information needed to complete the requests from various sources
Download/Upload assets from/to digital asset management system, prep, name, organize and upload; according to established specs & processes. Maintain assets publishing data and synchronize with ecommerce catalog
Maintain and organize processes and procedures documentations. Ensure work instructions are documented and support groups are trained to handle requests in production
Service Request Process Owner
Responsible for ensuring the process is being performed according to the agreed and documented process and is meeting the aims of the process definition.
Design, document, publicize, and continuously improve the request process
Define the Key Performance Indicators (KPIs) to evaluate the effectiveness and efficiency of the request process.
Review KPIs and take the required action following the analysis
Review the submitted request and coordinate with management whether to approve or deny it
Ensure all stakeholder sign-off is captured at required intervals throughout the design process
Report to managers on any issue that could significantly impact the business
Coordinate the overall Asset request activities. Take overall responsibility for service request handling and assigning.
What were looking for:
Problem solver who thinks outside the box to find creative solutions
Ability to thrive in a constantly changing environment and is quick to learn new skills
Willing to work independently, managing multiple projects simultaneously from start to finish
Team player who works well in collaboration with others
Bachelor's degree in Graphic Design or Information technology.
Over five (5) years of request management experience or a combination of experience and education.
Over five (5) years of creating processes work flows and project work breakdown structures.
Over five (5) years of creating and maintaining Knowledge Base articles and training materials.
Minimum of three (3) years of Rooms To Go work experience
Over five (5) years of request management experience or a combination of experience and education.
Strong communication skills with great attention to detail
Proficient in the use of Microsoft Office products. Sharepoint, Planner, Flows and Teams.
Proficient with Request Management (ITIL preferable)
Strong Project Management Skills
Experience with Knowledge Base products and processes.
MAC/PC computer skills required, along with experience in the use of multiple browser platforms (IE, Firefox, Safari, Chrome, etc)
Works well under deadlines
Ability to assimilate new technologies quickly
Must be self-motivated, self-starter and highly organized
Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Applicants must be authorized to work in the U.S.
Brand: Rooms To Go .COM
Address: 11540 Highway 92 East Seffner, FL - 33584
Property Description: Seffner Office
Property Number: 00000-COM