Kforce has a client that is seeking a Technical Help Desk Technician 1 in Tampa, FL. Responsibilities of the Technical Help Desk Technician:
• Technical Help Desk Technician will answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• May install software or perform hardware testing remotely
• Technical Help Desk Technician will enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• As a Technical Help Desk Technician, you will read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Associate's degree in Computer related field or equivalent training required
• 0-2 years of experience required
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one's time
• Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Type: Contract