State: FL City: Lakeland Full-Time or Part-Time: Full-time Exempt or Non-Exempt: Non-exempt Employment Status: Regular Job Title Collection Specialist Job Description
Overview of the Collections Specialist
The Collection Specialist is accountable for reconciling and collecting on past due accounts. The Collection Specialist will be assigned a portfolio of accounts and be accountable for maintaining an aging goal. This goal will be achieved through the effectiveness of the collection efforts including reconciling, email and call quality, and follow up efforts. The individual will need to work closely with customers to address any/all outstanding AR so it can be paid and collected within desired timeline.
Responsibilities
• Contact customers with outstanding past due balances to collect payments within expected time frames
• Manage and maintain A/R for assigned accounts
• Reconcile accounts and provide any/all backup needed to collect on outstanding past due AR
• Research and resolve past due accounts with disputed transactions
• Identify and resolve root-causes of recurring disputes and delinquent payments
• Initiate suspension or activation of accounts per collection policy
• Achieve collection targets, email and call goals, and aging goals
• Partner and work cooperatively with other teams, as necessary, in handling inquiries and requests and in resolving customer complaints
• Identify and recommend write-off of non-collectable funds
• Compliant with all collection controls and policies
• Fulfill other duties as assigned by management
Requirements
• High school diploma or equivalent
• 1-3 year's previous collections experience in a high-volume business environment
• Superior communication and customer service skills
• Persistence in following up on unpaid invoices
• Self-starter with strong initiative and drive
• Good judgment and ability to organize and prioritize work
• Strong analytical and investigative skills
• Proficient with Microsoft Office (Excel, Word, Outlook)
• Ability to work effectively in a team environment
• Effectively communicate both internally and externally
• Ability to learn multiple systems, portals and customer interfaces
• Oracle or SAP experience preferred
Who We Are
Primo Water North America is America's favorite water, coffee and filtration solutions provider--reaching customers when, how and where they need water and creating customers for life by making better-for-you beverages easy.
One of North America's largest bottled water companies, we deliver safe, great-tasting water to homes, businesses and retail locations across the U.S. and Canada via 12 regional brands and three national brands -- Alhambra, Canadian Springs, Crystal Rock, Crystal Springs, Deep Rock, Hinckley Springs, Kentwood Springs, Labrador Source, Mountain Valley Water, Mount Olympus, Nursery, Primo, Sierra Spring, Sparkletts and Vermont Pure.
In North America, we provide direct delivery to more than 1.6 million homes and business locations, and over 13,000 retail locations across 42 U.S. states and Canada, covering 90% of the U.S. population and 80% of the Canadian population. We are also proud to provide more than 22,000 water exchange and refill locations.
Please visit our website www.water.com for more information about Primo Water North America. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
Schedule Full-time Brand Primo Req Number DSC-21-13264 Location NCC - Lakeland-5512 Shift First