Submission for the position: 221096.AOC Manager - (Job Number: MAN00000R)
https://tampaairport.taleo.net/careersection/jobdetail.ftl?job=MAN00000R&lang=en
221096.AOC Manager
Effective September 20, 2021, the Hillsborough County Aviation Authority (HCAA) has implemented a mandatory vaccination policy that requires all new hire employees to be fully vaccinated for COVID-19 as a condition of employment.
POSITION OVERVIEW
Reporting to the Manager, AOC Leadership and Performance, The AOC Manager is under the umbrella of the Operations department at Tampa International Airport.  The Airport Operations Center is a 40-employee dispatch center that is the central point of contact for all calls, emergent in nature and is open 24 hours a day, seven days a week. The Airport Operations Center is responsible for 911 Public Safety (Police, Fire, and EMS) calls as well as calls relating to all airport operations and systems including elevators, escalators and shuttles.  This position is responsible for managing a staff of six to eight airport dispatchers on rotating shifts.  Strong team building and leadership qualities is a must in this role.  In addition this role is also responsible for planning, training, budgeting supplies, coordinating schedules, and controlling personnel, material, and physical resources to achieve operational and organizational objectives.
POSITION ACCOUNTIBILITIES
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
• Manages the day-to-day operations of the unit/section, coordinates and administers assigned programs and resources.
• Manages the administration of the Emergency Communication software, 911 protocols and computer aided dispatch geographical requirements.
• Manages the emergency evacuation plan and transfer of responsibilities for the Airport Operations Center.
• Responsible for managing emergency incidents by acting as the liaison between Tampa International Airport and all responding mutual aid resources. Management includes activating the Incident Command Center and fulfilling the role of the ESF2 (NIMS) function until Senior Manager arrives.
• Manage operational impacts to Tampa International Airport such as hurricane activation, roadway and construction projects, movement of passengers and airline delays and cancellations.
• Sets direction and priorities and allocates staff and resources to projects and unit initiatives.
• Supervise personnel through providing, guidance, training and motivation to assigned staff; assigns, monitors and reviews work; evaluates performance and initiates corrective action as needed.
• Performs a variety of administrative duties in support of the unit's activities.
• Implements expectations and goals for direct reports, to ensure operational efficiency and effective administration of unit.
• Manages required equipment logs and responsible for purchasing and maintaining adequate inventory.
• Monitors work flow, data accuracy, and overall quality of work; assures processes and procedures are accomplished according to established guidelines.
• Assesses staffing needs and identifies shortfalls;
• Conduct needs analysis for new equipment, software or personnel budget items.
• Develops and submits detailed justification and persuasive arguments for proposals or unit initiatives, but has no direct budget approval responsibility.
• Coordinates with other sections and internal departments within own organization and external agencies/departments to ensure efficient flow of communications and services.
• Provides consultation to customers on matters relating to functional area.
• Collaborates with other departments to develop and implement new projects or processes for efficiency.
• Prepares a variety of documents for the purpose of documenting activities and administering assigned programs and resources.
• Performs other related duties as required.
COMPENSATION
• Starting salary $65,000 commiserate with work experience
MINIMUM QUALIFICATIONS
You must have 1 of the 4 minimum qualifications:
• Graduation from an accredited four year degree granting college or university ; and at least two years of experience working in a law enforcement agency or at least two years of experience working in a call center environment. Must attain Florida Department of Health 9-1-1 PST Certification within 6 months of appointment; OR
• Graduation from an accredited two year degree granting college or university ; and at least four years of experience working in a law enforcement agency or at least four years of experience working in a call center environment. Must attain Florida Department of Health 9-1-1 PST Certification within 6 months of appointment; OR
• High School Diploma or equivalent ; and at least seven years of experience working in a law enforcement agency or at least seven years of experience working in a call center environment. Must attain Florida Department of Health 9-1-1 PST Certification within 6 months of appointment; OR
• Current AOC Lead Dispatcher with at least 4 years of experience working in the Airport Operations Center , or an equivalent law enforcement or call center environment
JOB SPECIFIC COMPENTENCIES
• Promotes a culture where employee development is paramount; where ideas, innovation and creativity is encouraged and recognized
• Must be results driven
• Must possess a customer service mindset and ability to respond to operational emergencies during non-standard hours (24/7/365 days)
• Ability to interact with staff with dignity and respect, listen closely and communicate openly, honestly, and directly
• Considerable knowledge of the functions, services, procedures and regulations of law enforcement and aviation
• Must be courageous and optimistic
• Ability to effectively balance and prioritize competing priorities
• Encourages working and thinking as a team to avoid “silos”
• Take initiative, think independently, and exercise sound judgment
• Ability to remain calm and lead a team during emergency situations or incidents
• Holds themselves and others accountable to meet commitments and goals by establishing clear responsibilities and processes
• Leads by example through strong professional actions and behaviors
• Must be able to build partnerships and work collaboratively with other to meet a shared goal and vision
CORE Values
• Safety - Extending beyond our proactive approach to maintaining a secure facility for guests, our commitment to safety acknowledges the sense of security and peace of mind that comes from providing a warm and comfortable environment.
• Service - We are committed to the highest levels of guest quality and service. Tampa International Airport team members take great pride in delivering top-notch experiences that are helpful, welcoming and friendly. Our minimum standard is excellence in all we do.
• Community - As the gateway to the west coast of Florida, we serve communities and businesses throughout the region. Through our initiatives, we bring regional interests and organizations together to build a stronger Tampa Bay. As a good neighbor and community partner, we are committed to providing opportunities and making responsible choices that benefit our region.
• Growth - We are committed to building a sound financial position that cements our ability to be best in class for years to come. Our economic strength comes from a sensible and dynamic approach to growth. We will ensure that as the Tampa Bay region grows their airport is scaled to meet rapidly changing needs.
• Innovation - We are imaginative and forward-thinking. Dedicated to evolving both form and function through technological advancement, improved processes, and operational efficiency; while remaining true to our guests’ desire for simplicity, organization and convenience.
TPA MISSION STATEMENT
To be a major driver in the economic growth of the Tampa Bay Region. We will be leading edge innovators to create global access and extraordinary customer experiences through our people and facilities to build prosperity for our stakeholders and the region.
TPA VISION STATEMENT
To be a vibrant aviation gateway for Tampa Bay, providing access and economic opportunity for our stakeholders.
The Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors.
The Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.
US-FL-Tampa
OFFICE-HCAA (103)
OFFICE-HCAA
Operations
10/05/2021, 7:10:22 PM
Schedule: Full-time Location(s): US-FL-Tampa Job Type: Standard Day Job Job Level: Manager Travel: No