Enrollment Representative 2 - Tampa, FL
Humana
6,953 reviews
Tampa, FL 33609
Remote
Full-time
Humana
6,953 reviews
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Job details
Job Type
Full-time
Full Job Description The Enrollment Representative 2 processes applications from members, enrolls them on company platforms, and transmits enrollment to Center for Medicare and Medicaid Services. The Enrollment Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
Responsibilities
The (Medicare) Enrollment Representative 2 reviews reports and makes adjustments, additions, and deletions based on enrollment rules.
• Manages a daily inventory. Reports inventory daily.
• Decisions are typically focused on interpretation of area/department policy and methods for completing assignments.
• Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
• Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Required Qualifications • 1 year of data entry experience
• Knowledge Medicare Election Guidelines and Medicare Enrollment Guidelines
• Basic proficiency and working knowledge of Microsoft Word and Excel
• Strong research ability in regards to Medicare Enrollment processes
• Must be detail oriented and focused
• Excellent verbal and written communication skills
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Must be available to work a Flex schedule Monday – Friday starting 7:30 AM - 9:00 AM EST
• Must be available to work overtime during Open Enrollment Season October 1st-December 31st. This may include weekends and Holidays
• This role will report to the Tampa, FL office (See Additional Information)
Additional Requirements - temporary work at home
• Must have a separate room with a locked door that can be used as a home office to ensure you and your members have absolute and continuous privacy while you work.
• Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.
Preferred Qualifications
• Knowledge of the MARX and FLMMIS Systems
• English and Spanish bilingual
• Audit experience
Additional Information
In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.
#ThriveTogether #WorkAtHome
Interview Process
As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled Weekly Hours
40