Production Support Specialist
Exzeo USA
Tampa, FL 33607
$17 - $20 an hour - Full-time
Responded to 75% or more applications in the past 30 days, typically within 2 days.
Job details
Salary
$17 - $20 an hour
Job Type
Full-time
Full Job Description All applicants MUST apply directly through the company website to be considered for this position:
www.typtap.com/careers
JOB SUMMARY
The Production Support Specialistprovides support on Exzeo products to internal and external customers, generally via telephone and email communications. This role will support Exzeo in delivering outstanding customer service to our end users.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Provides product support to internal and external customers
• Troubleshoots and resolves user issues, coordinating with the Business Systems Analysts and development team as needed
• Manages the resolution of issues through customer support ticketing system
• Handles administrative tasks across systems, such as creating and editing accounts
• Monitors system logs and responds to production system alerts
• Builds and maintains business relationships by providing prompt and accurate service to promote customer satisfaction
• Suggests product improvements to Business Systems Analysts
REQUIRED SKILLS & EXPERIENCE
• Proficient in Microsoft Word and Excel
• Comfortable with technology and the internet
• Excellent attention to detail
• Strong critical thinking and problem-solving skills
• Exceptional phone and email etiquette
• Eagerness to learn new systems and skills
• Leadership aptitude and ability to work well with others
• Clear, concise oral and written communication skills
• Ability to communicate in a professional manner with staff and to interact across all levels the organization
• Good organizational and time management skills and the ability to complete tasks in a timely fashion
• Strong work ethic with the ability to take initiative to apply knowledge and deliver solutions
• Understanding of Property and Casualty business functions preferred
EDUCATION & TRAINING
• College degree preferred
• Experience with SQL and/or mongo databases
• Experience with ticketing software, such as ZenDesk or Jira
• One year or more related experience and/or training; or equivalent combination and experience
• Property and Casualty (P&C) Insurance experience a plus
Please apply directly at: www.typtap.com/careers
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance
Schedule:
• 8 hour shift
Ability to commute/relocate:
• Tampa, FL 33607: Reliably commute or planning to relocate before starting work (Required)
Work Location:
• One location
Work Location: One location