Job Summary:
We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
DUTIES AND RESPONSIBILITIES:
•   Perform any and all duties as assigned by management to include; print and mail services, intelligent locker services, and other office services.
•   Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner.
•   Ensures adherence to company policies and guidelines, safety & security procedures.
•   Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations.
•   Create a positive atmosphere of professionalism and support. Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from the manager and human resources.
•   Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written.
•   Position may require individuals to perform site activities due to unanticipated volume increases, staffing coverage issues, and/or special project needs requested by clients.
•   Understands basic information on core service/solutions offerings and effectively with Manager - Client Services.
Qualifications:
•   High school or equivalent (Preferred)
SKILLS AND REQUIREMENTS:
•   Proven leadership experience required
•   Minimum of 1 year’s supervisory experience and/or customer service experience
•   Excellent planning, prioritization, and organizational skills
• Proven experience in high volume/fast-paced environment
•   Computer proficiency in email environments, MS Word/Excel or similar programs
•   Lifting up to a maximum of 50 lbs. or the maximum allowed by current State law with or without accommodations
•   Ability to stand, sit and/or walk for long periods of time with or without accommodations
Schedule:
•   7-hour shift
Experience:
•   Leadership: 1 year (Preferred)
•   Supervisory: 1 year (Preferred)
Full time