ERP Support Specialist
Gator Cases
21 reviews
Tampa, FL 33624
Gator Cases
21 reviews
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Who We Are
Gator Co. (Gator Cases) is a family of industry leading consumer product and accessory brands based in beautiful Tampa, FL. Gator was founded in 2000, is a member of the NAMM association, and a certified Women Owned business. We design, manufacture, market, distribute, and sell consumer products in the musical instrument, pro audio-video, content creator and other consumer product markets. We take pride in the amazing growth and success our brands and we constantly seeking to push the boundaries by expanding into new markets. Our product development and marketing teams are at the heart of driving that mission. You can check out our website here: www.gatorcases.com
The Role: ERP Support Specialist - IT
The ERP Support Specialist role will entail functioning as a primary point of contact for users experiencing ERP problems. This role can involve watching, documenting, and identifying ERP functions and breaking down problems for end users. The ERP Support Specialist role would be responsible for effectively communicating problems and solutions to stakeholders and users inside all levels of the organization. This role requires having an in-depth understanding of all processes inside the ERP system as well as the ability to efficiently communicate issues and work strategically to resolve them.
What We Are Looking For
Responsibilities:
• Monitor helpdesk ticketing system for ERP related issues and provide support to end users
• Effectively diagnose user issues and needs and implement solutions with the IT team
• Maintain and update different databases across the company
• Assist the ERP Manager with the creation of training materials that pertain to troubleshooting and usage
• Create reports or dashboards within SSRS, PowerBI, Excel and other report building software
• Provide basic support for level 1 IT support tickets
Education and Skills:
• 2+ years of professional experience working with Sage 100 Cloud (formerly MAS90)
• Proficient in MS Office suite of programs (Outlook, PowerPoint, Excel, etc.)
• Report development experience; SSRS and SQL preferred
• Ability to work on multiple projects at once
• Ability to work independently as well as part of a team
• Prior experience working on a Helpdesk, in IT, or similar technical function is desired but not required
Benefits:
• Competitive salary
• Health care
• Flexible holiday schedule – 10 company holidays
• Vacation package
• 401k Match
• Gym Membership Reimbursement
• Employee product discounts
• Flexible and fun company culture
We provide Equal Employment Opportunity EEO for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information, and any other basis protected by federal, state or local laws.