Architecture, Cisco Certifications, Cloud, Communication skills, Computer, ConnectWise, Customer service, Desktop, Documentation, Email, Health insurance, Help desk, Infrastructure, MSP, Microsoft Certified Professional, Microsoft Exchange, Microsoft Office, Microsoft SQL Server, Microsoft SharePoint, Microsoft Windows Azure, Networking, Onshore, Operating systems, Sales engineering, Server hardware, Service desk, Software, Software security, Systems engineering, Training, Troubleshooting, Upgrades, VIA
Full Time
$100,000 - $110,000
Work from home available
Senior Systems Engineer Role:
This position provides the highest level of support to end users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for complex network, desktop, and server problems. Additionally, this role will be responsible for architecting and instituting infrastructure, cloud, and hybrid solutions.
Responsibilities
" Works with clients to evaluate and solve technical problems, analyzing their needs through qualifying questions over the phone, remote applications or as required physically onsite.
" Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes
" Configures and supports internal and/or external networks
" Develops and maintains all systems, applications, security, and network configurations
" Troubleshoots network performance
" Recommends upgrades, patches, and new applications and equipment
" Provides pre-sales engineering support to support sale functions
" Architects and implements infrastructure both on-premise as well as cloud-based solutions
" Creates and updates support documentation in accordance with standards to improve future troubleshooting efforts
" Provides resolution for escalated service tickets from service desk
Requirements
" 7+ years of recent computer, server, and network troubleshooting experience
" 3+ years working in Helpdesk/MSP environment
" One or more of the following certifications: MCSE, CCNP or similar industry certifications
" Must be resourceful and able to take initiative in a dynamic environment
" Ability to effectively and efficiently troubleshoot technical problems
" Advanced knowledge of current Microsoft desktop and server operating systems
" Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications
" Extensive experience working with Azure and Microsoft 365
" Advanced knowledge of computer and server hardware
" Familiarity with network troubleshooting
" Professional customer service skills
" Strong written and oral communication skills
" Ability and willingness to work in an environment providing 24x7x365 support
" Ability and willingness to participate in a standard on-call rotation for afterhours support
" Experience working with Connectwise suite of tools is preferred
" Uphold company core values and standard with all customers
Benefits include:
" Health insurance, 401K, paid time off, quarterly bonuses, certification training