Kforce has a client in Tampa, FL that is seeking a Desktop Support Technician. Summary: The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment. This role is also responsible for customer service and end-user training, and may apply intermediate mathematical skills. Responsibilities:
• The Desktop Support Technician researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
• Responds to escalated telephone, email and on line requests for technical support
• Documents, tracks, and monitors the problem using applicable systems and tools
• Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects
• The Desktop Support Technician regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge
• High School diploma/GED required; Bachelor's degree in Computer Science preferred
• Experience as a Desktop/End User Support Engineer
• Experience in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams
• Experience responding to escalated telephone, email and on line requests for technical support
• Experience documenting, tracking, and monitoring the problem using applicable systems and tools
• Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Type: Contract