Job Description
Reference #: 1-INFOR-35008
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Senior Technical Analyst with HCA Healthcare you can be a part of an organization that is devoted to giving back!
Benefits
We are committed to providing our employees with the support they need. At HCA, we offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including: • Medical, Dental, Vision, Life Insurance and Flexible Spending
• Paid Time Off ( PTO ) and Personal Leave
• 401K (100% annual match - 3% to 9% of pay based on years of service)
• Academic Assistance and Reimbursements for Tuition and Student Loans
• Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
• Home , Auto , and Pet Insurance
• Employee Stock Purchase Program ( ESPP )
• Short Term & Long Term Disability coverage
• Adoption Assistance
• Legal Benefits and lots more!
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Senior Technical Analyst to help us reach our goals. Unlock your potential!
Job Summary and Qualifications
SUMMARY OF DUTIES
The Senior Technical Analyst implements and supports a broad range of facility-based ITG equipment. As the key technical service resource within the facility, the Senior Technical Analyst is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
*You will implement and support the broadest range of facility-based ITG equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products
*Communicates and escalates incidents and requests beyond scope of ability to senior service resources
*Logs and tracks incidents and requests; reviews incident and request tracking databases
*Provides 24x7 on-call support based on division ITG staff rotation, and carries a pager as warranted
*Investigating hardware problems and performs minor system hardware and communication connection repairs
*Acting as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction
*Participating in meetings, committees and continuing education to improve individual, departmental and organizational performance
*You will aid and train users on proper use of division and/or facility technology
*Mentoring and training of Division Technical Analysts
*Participating in facility-based ITG project planning, as needed
*Maintaining and protecting confidentiality with regard to all aspects of patient care and employee information
*Performs other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES:
*Demonstrate broad knowledge of technology and solutions
*Demonstrate customer orientation; strength in analytical, math, and reasoning skills
*Demonstrate proficiency in MS Office applications
*Provide onsite technology support on projects
*Must be able to drive to assigned sites to complete work
EDUCATION
Bachelor's degree in information systems or healthcare-related field is preferred
EXPERIENCE
Minimum two years of broad technical experience required
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Senior Technical Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to: Providing an inclusive work environment where everyone is treated with fairness, dignity and respect. Recruiting and retaining a diverse staff reflective of the patients and communities we serve. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, gender identity, protected veteran status, or any other legally protected category in accordance to applicable federal, state, or local laws.
Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) Not Available Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Shift: Not Applicable
Hours per Week:
Hours Not Specified
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