Job Snapshot
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Employee Type:
Full-Time
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Location:
Tampa, FL
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Job Type:
Information Technology
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Experience:
Not Specified
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Date Posted:
9/27/2021
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Job ID:
DESKT60945
Job Description Primary Responsibilities:
* Hardware - Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices
* Windows Operating Systems - Install and support Windows OS including command line and client support
o Desktop Support (Windows 7, 8, 10 & Mac)
o Server Support (Server 2008, 2012, 2016, 2019SBS)
* Software Troubleshooting - Troubleshoot PC and mobile device issues
* Support of MS Office and Office 365 suite
* Networking - Support and troubleshooting of networks and connections including TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, and network equipment (NAS devices, switches, network printers)
o Firewall Support (SonicWALL, Cisco, Fortinet, WatchGuard)
* Infrastructure support - Troubleshoot cabling, device and storage technologies
* Security - Identify and protect against security vulnerabilities for devices and their network connections
* Mobile device support - Install and configure laptops and other mobile devices
* Support and provide basic understanding of Mac OS, Linux, and mobile OS
* Server and network maintenance for varied network environments
* Escalate to higher level support, as required
* Afterhours support / Ability to work extended hours
* Create/Update proper documentation, diagrams and other detailed instructions
Preferred Qualifications:
* 2+ years of technical support experience
* Able to work on support tickets independently of direct supervision
* Ability to manage priority of support requests in a fast paced, fast growing environment
* Able to learn and adapt quickly when necessary
* Excellent communication skills - verbal and written
* Ability to explain complex IT concepts in simple terms