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Level II Engineer

IT Authorities

Location: Tampa, FL 33609
Type: Full-Time, Remote
Posted on: September 23, 2021
This job is no longer available from the source.
Job Details
Level
Experienced
Job Location
IT Authorities - Tampa, FL
Remote Type
Fully Remote
Position Type
Full Time
Education Level
Undisclosed
Salary Range
Undisclosed
Travel Percentage
Undisclosed
Job Shift
Undisclosed
Job Category
Engineering
Description
• Provides escalated technical support to clients by assisting in the configuration, implementation and troubleshooting of customers' local and wide area networks, Windows servers, interconnections and appliances
• Assists in performing system, network hardware, software and firmware upgrades for both internal and external users
• Provides technical assistance to both internal and external user for installed applications and remote access solutions
• Partners with project management in the implementation of client projects
• Documents problem resolution in the support Knowledge Base
• Must possess general networking skills
Qualifications
• Associate's degree (AA/AS) from two-year college; and four to six years related experience and/or training; or equivalent combination of education and experience preferred
• Working knowledge of Windows operating system, Linux systems, and servers, terminal servers; MAC experience a plus
• Working knowledge of Active Directory, Exchange, MS SQL, Microsoft RDS, and Citrix products
• Hyperv, VMware, Backup solutions experience required
• Proficiency with antivirus and SPAM applications, backup products that utilize local or replication, networking hardware, and virtualization
• Working knowledge and experience with ITSM management tools like ServiceNow and ConnectWise
• Understanding of SharePoint administration
• Have or have the ability to obtain MD-100 within 6 months.
• Have or have the ability to obtain GoogleCert within 90 days of employment.