PATIENT FINANCIAL SERVICES EDUCATOR Professional Non-Clinical Hours: M-F 8AM - 4:30PM Days - Full-time Paygrade/Wages/Salary Info: OH 2013-72 - 40294A
Job Summary Responsible for the development and implementation of training and education courses for assigned areas in Patient Financial Services (PFS). # Job Responsibilities Develops training programs and education courses, including building proprietary Owensboro Health Patient Financial Services courses. Researches third party vendor offerings for revenue cycle training and education, solicits proposals for partnership, and makes vendor recommendations to management team. Attends revenue cycle related seminars, workshops, and events (e.g., Medicare MLN workshops, Medicaid Forums, HFMA Winter and Spring Institutes, Insurance Plan seminars, etc.). Responsible for team member training and education on hospital and professional billing, follow-up, cash posting, and customer service. Maintains and administers training program for billing specialists, including new team member training and continuing education. Oversees billing compliance program, payer updates and communications, and staff quality review and education program. Reviews Payer Newsletters and Updates and communicates information with team members throughout the revenue cycle. Performs quality reviews of billing specialists and provides strength, weakness, opportunity and threats (S.W.O.T.) analysis to management. Qualifications High school diploma, General Equivalency Diploma (GED) or higher required upon hire A minimum of 4 years# relevant experience required No licensure/certification/registration required Skills and Attributes Requires critical thinking skills and decisive judgment. Works under minimal supervision. Must be able to work in a stressful environment and take appropriate action. Requires in-depth skills and knowledge of the specialized concepts, practices, and procedures in the area of specialization. Utilizes in-depth knowledge of the specialization as well as business needs to recommend appropriate action. Physical Demands Standing: Occasionally Walking: Occasionally Sitting: Frequently Lifting 0-25 lbs: Rarely Lifting 25-75 lbs: Never Lifting over 75 lbs: Never Carrying 0-25 lbs: Rarely Carrying 25-75 lbs: Never Carrying over 75 lbs: Never Pushing/Pulling 0-25 lbs: Rarely Pushing/Pulling 25-75 lbs: Never Pushing/Pulling over 75 lbs: Never Climbing: Rarely Bending/Stooping: Rarely Kneeling: Rarely Crouching/Crawling: Rarely Reaching: Occasionally Talking: Frequently Hearing: Occasionally Repetitive Foot/Leg Movements: Never Repetitive Hand/Arm Movements: Frequently Keyboard Data Entry: Frequently Running: Never Vision: Depth Perception: Frequently Vision: Distinguish Color: Frequently Vision: Seeing Far: Frequently Vision: Seeing Near: Frequently Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future. INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health. SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do. EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.