Helpdesk Associate, Desktop support, Technical Support, Tech support
nlb
Tampa, FL
$12 - $15 an hour - Full-time, Contract
Job details
Salary
$12 - $15 an hour
Job Type
Full-time
Contract
Number of hires for this role
3
Full Job Description Job description:
Respondsto customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone.. · Assists customers by diagnosing problems and providing resolutions for technical service or care issues.. · Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.. · Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.. · Identifies, researches and provides input on unique or recurring customer problems. Escalates more complex customer technical issues to senior level support.
Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software industry or proprietary..
Answers questions about installation, operation, configuration, customization, and usage of assigned products.
Responsible for following defined policies & procedures (e.g., verifies warranty entitlement, etc.).
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation..
Support Specialist-End user support-Desktop support-Windows operating system - Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands.
Principal Accountabilities: . ·
Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone.
Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service.
Contract length: 3-6 months
Job Types: Full-time, Contract
Salary: $12.00 - $15.00 per hour
Speak with the employer
+91 904-430-0383