Kforce has a client that is seeking an Information Technology Support Specialist in Tampa, FL. The Information Technology Support Specialist will serve as contact in providing remote customer service and moderately complex technical support to internal partners and vendors. These are all full time onsite critical worker roles during Covid. This is an onsite role supporting local and remote employees. Key Tasks:
• Information Technology Support Specialist will install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance
• SME for areas deemed critical by the Regional Manager, provides technical guidance to all parties
• Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required
• Remotely troubleshoot incidents using technical and investigative procedures to provide a resolution for end users
• Evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
• Follow up on outstanding incidents/requests to provide better customer satisfaction
• As an Information Technology Support Specialist, you will provide walk-through customer first service, interact with our end user base
• Collaborates with others to solve problems and actively incorporates input from various sources; has experience escalating to teams outside of Tech Support Services
• Complete ticket logging/classification/categorization correctly and efficiently
• Train users and communicate on how to use technology equipment and provide process documentation providing the best customer service
• Maintain appropriate stockroom level by adhering to procurement and asset inventory process
• Act as escalation point for any IT related issues
• Demonstrate strong IT troubleshooting and technical skills related to end user computing (Printers, PCs, MACs, Smartphones, Windows, Microsoft apps, etc.) and networking
• Strong Customer Service, collaboration, and communication skills; Great customer service and communications including Executive support
• Working knowledge of Service Management (ITIL) and use of ServiceNow
• Disciplined approach to following operational processes
• IT End user compute troubleshooting (Windows/MAC, PC Hardware, Audio Video/ Conference rooms/ Printers/ Smartphones + Telephony/Networking
• Highly motivated, self-reliant, and great team player
• Technical knowledge of Audio Visual and Conference technology a big plus
• Operational Discipline: Follow Processes, working knowledge of ServiceNow for Incident/Request and Asset Management would be a plus
Technical Skills:
• Office 365 (Outlook, Excel, Word, Teams, PowerPoint, etc.)
• Software Skills Required: Mac OS, O365, MS Teams, Skype, Office suite, ServiceNow, Windows OS
• Communication (verbal and email)
• Audio Visual hardware and software (Zoom, Skype)
• Work unsupervised
• Apple MacBook Support
• Inventory management
• Advanced Hardware and software troubleshooting
• Ticket Management (ServiceNow)
• Printer and mobile device support
About You:
• You are a highly collaborative, strategic risk-taker driven to make a difference and change the face of healthcare
• You thrive in a supportive, result-oriented community and are committed to the relentless pursuit of continuous growth
• You are highly agile, excel in fast-paced environments and willing to push outside your comfort zone
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Type: Contract