Technical Account Manager
DataLink Fund Solutions
Tampa, FL 33637
Full-time
Job details
Job Type
Full-time
Full Job Description Summary
The Technical Account Manager is the product SME, responsible for project intake, project success analysis, and release-related communication with the customer.
As a Technical Account Manager, you act as a customer ambassador within DataLink’s internal teams.
Essential Functions
• Ensure client technical matters are resolved effectively with the highest client satisfaction
• Ensures technological needs adhere to customer roadmap
• Identifies and assist with additional scope of work to ensure growth within your client base
• Mitigates abrasion from issues and errors from the customer and DataLink
• Distributes management information timely to all stakeholders
• A team player across both the customer & DataLink
• Facilitates the flow of information for the following:
o Feature Sign-Off
o New Development Report
o UAT Sign-off
o Quality Assurance Reporting
o Bug & Ticket Monitoring
• Establish daily meeting cadence to include data intake and analysis, discovery process, ad-hoc reporting features, enhancements and bugs
Demonstrates monthly and quarterly reporting to key stakeholders
• Proficient in customer's design and implementation flows
• Support team members with complex technical solutions and remove roadblocks to execution
• Other duties as assigned
Qualifications
• Bachelor’s degree or equivalent
• 2-4 years’ work experience in an account management, business development and/or provider relations role
• 2-4 years of software configuration/implementation experience
• 1-3 years healthcare industry experience required, clinical preferred
• Knowledge of value-based care, HEDIS and STARS scores a plus
• Familiar with T-SQL, such as querying databases and analyzing data a plus
• Maintains and applies knowledge of current trends, practices and developments in health care
• Demonstrates ability and confidence in client facing interactions
• Display natural curiosity and innovative problem-solving skills in the approach to analytic questions
• Ability to grasp client’s technical needs and translate into solutions involving DataLink’s products
• Ability to communicate complex issues and technical problems clearly
• Excellent verbal and written communication skills
• Strong computer skills in MS Word, Excel, PowerPoint & Outlook
About us:
DataLink Software empowers better health through real-time data aggregation of disparate sources and systems, illuminate value-based performance management, and simplify the next steps in the care journey by enabling an intelligent point-of-care solution for all provider types across all delivery settings. We enable health plans, providers, and care partners, such as MSOs, ACOs, IPAs, medical groups, and patients with Evoke360, our enterprise platform that drives value, reduces the cost of care, improves quality scores, ensures risk adjustment accuracy, and simplifies healthcare navigation.
Benefits of joining our team:
• Excellent, Medical, dental, and vision benefits
• Life and disability insurance for income protection
• 401(k) plan to save for your future, including company match of up to 4%
• Competitive time off benefits including PTO, sick and holiday
• Professional development reimbursement program of up to $1,500 per year
• Tech-modern office space with casual dress code
• Competitive time off benefits including PTO, sick and holiday