Helpdesk Technician ( Remote )
Valintry Technology
6 reviews
Tampa, FL
Remote
Valintry Technology
6 reviews
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VALiNTRY is seeking a Fully Remote Helpdesk Analyst with Active Directory and Office 365 exprience.
JOB RESPONSIBILITIES (include but are not limited to):
• Troubleshoot and resolve IT issues for staff and programs on day to day basis
• Create new user accounts via Microsoft Active Directory
• Document IT tickets and resolution of problem(s) in ticketing system
• Assist with periodic computer asset inventory, disposal and associated cost information.
• Working with Third Party Product, Maintenance & Support Technical Partners
• Provide staff training around use of desktops and Office 365 applications
• Review all IT policies with current and new staff members
MINIMUM REQUIREMENTS/QUALIFICATIONS :
Professional/Academic :
Experience in multi-service environment with variety of levels of IT needs
A degree and/or certifications would be preferred (A+ and Network+)
Necessary Skills/Abilities :
• Experience with desktop operating systems: Windows 7/Windows 8.1
• Network experience: TCP/IP, DHCP, Routing, Firewalls, Proxy Servers, Internet Content filtering, wireless networking, structured cabling
• Experience providing phone support
• Security Management experience with virus protection, encryption technologies and secure database technologies would also be a plus
• Experience with Microsoft Active Directory would be preferred, with knowledge of least how to add/remove people to/from the directory and similar simple changes
• Experience with Office 365
• Experience with supporting application and MS Exchange hosted services would be preferred
• Ability to manage multiple tasks
• Excellent organizational and communication skills
• Flexibility and willingness to respond to issues and problems as needed
• Experience with Connectwise ticketing system is a plus
Required Experience:
Information Technology: 1 year
For immediate response please forward resumes to anna@valintry.com
Anna Marcano
IT Recruiter
(Office) 407-392-3135
www.valintry.com
For a full list of our current IT & Salesforce openings, please visit our website
Applicants for this opportunity must have an unrestricted right to work in the United States.
[Persons in H-l, L-l, and OPT EAD status do not have unrestricted right to work.]