Job Description
The FIELD SERVICE TECHNICIAN is responsible for delivery, pick up, and service of company product to the customer facilities, including educating the patient/care giver on the safe operation and use of company product. This individual will also be responsible for product care and maintenance, product repair, warehouse/shop duties, vehicle care and maintenance, and tracking of inventory at all times.
Major Duties & Responsibilities • Work/drive safely in all aspects of job
• Responsible for delivery and set up of product in accordance with arranged schedule to the customer/patient
• Instructs and demonstrates patient/care giver/nurse on and safe use of product
• Loads and unloads product in accordance with set policies and procedure
• Completes vehicles safety checks in accordance with set procedures
• Drives safely and defensively obeying all traffic law
• Provides safe environment for the patient at all time
• Checks electrical outlets for power and ground when delivering electrically powered home medical equipment, in addition to observing entire environment/surroundings for any concerns in accordance with set procedures
• Completes required paperwork upon delivery, pick up, or service of product and follows and adheres to HIPAA guidelines
• Rotates on-call availability with Field Service Technicians, including nights & weekends
• Cleans, disinfects, repairs, and quality checks all products as required in accordance with set procedures
• Complete all required training
Required Education
• High School Diploma or equivalent
Required Skills & Experience
• 2 years of customer service or comparable experience
• Valid Driver's License
• Able to providing customer service
• Able to work extended hours, including some evenings weekends and travel
• Able to safely lift, push or pull up to 50 lbs with or without accommodations
• Transports deliveries according to manifest in a safe, responsible manner and in accordance with company procedures and applicable DOT regulations
• Must possess or be able to complete requirements of Department of Transportation (DOT) physical
Preferred Skills, Experience & Education
• Previous driving/delivery experience
• Previous durable medical equipment (DME) experience is preferred
• Computer skills, such as experience with Outlook email, Microsoft Excel, and smart phones such as IPhone or Android
• Ability to work independently and in team environment
• Communication skills (verbal and written), along with organizational skills
• Previous Patient care experience
Equal Opportunity Employer, including Disability/Veterans
Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) 401K, Company Vehicle, Dental, Extended Sick Leave, Flexible Benefit Account, Holidays, Life Insurance, Medical, Vacation, Vision Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Day Shift
Evening/Swing Shift
Night/Graveyard Shift
Night/Graveyard Shift
Rotating Shift
Split Shift
Split Shift
Flexible Shift
12AM
6
12PM
6
Hours per Week:
40
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