MA Front Office Administration

Baptist Health - Eddyville, Kentucky
August 28, 2021
MA Front Office Administration
Eddyville , KY
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Job Description
Baptist Health strives to cultivate a close-knit, positive and professional environment that encourages our employees to want to come to work every day. When you choose Baptist, you have an opportunity to play a role in providing compassionate, quality care that makes a difference in the lives of our patients and promotes joy throughout our communities. Job Description:
The Medical Assistant Front office Administration will be responsible for the coordination of direct patient care activities and providing clinical support to providers within one of our clinical practices.
Duties include but not limited to the following: obtaining patient medical history information, expediting patient flow, rooming patients, stocking clinic with supplies, navigating electronic health record system (EPIC), scheduling and following-up with appointments and assisting with medication fill and refill requests, checking for prior authorizations and scheduling tests, procedures and consultations.
The MA will communicate with pharmacies, insurance companies, patients and physicians in a respectful manner and will uphold Baptist's mission and core values that drive service excellence.
Essential Duties and Responsibilities:
• Manages the coordination and flow of patients throughout the patients visit to create an exceptional patient experience.
• Proactively check the provider's schedule and review information within the patient record to ensure that all required information is available prior to their visit.
• Proactively obtains any missing information from the patient to ensure that medical records are accurate and up to date, which helps to ensure better care is being provided.
• Upon arrival, captures patient's vital signs, past medical, social and family history, medication usage and preferred pharmacy information.
• Ensures compliance with all state and federal regulatory requirements including HIPAA/OSHA compliance.
Essential Duties and Responsibilities based on Training and Certification Scope:
• Able to respond to patient call backs and phone in prescription refill requests.
• Able to administer medication and injections.
• Able to perform phlebotomy.
• Able to perform EKG's, PFT's spirometry, nebulizer treatments and ear irrigations, and other procedures.
• Able to perform in-office lab testing such as glucose testing, strep screens, pregnancy tests, urinalysis, and HgA1c as directed by the physician/provider.
• Able to perform sterilization on instruments used for minor procedures/surgeries according to the CDC recommended guidelines.
• Maintains all certifications/licensures as required by the scope of the role being performed.
Minimum Requirements:
• At least 2 years of healthcare experience working as an MA, C.N.A, EMT, LPN or RN operating and providing care within a direct patient care setting.
• Basic computer skills, specifically with navigating within databases containing highly confidential information.
• Basic Life Support and other advanced training as appropriate.
• Regularly exposed to blood, body tissues, or fluids.
• Frequently exposed to electrical hazards.
• Frequently exposed to electro-magnetic radiation as in computer monitors
• Occasionally exposed to toxins, cytotoxins, or poisonous substances.
Key Accountability
Weight
• Assists physician with all tasks associated with patient care as requested, within the scope of practice and certification.
50%
• Interacts with patients, patient family and caregivers in a professional and courteous manner.
30%
• Assists other clinical personnel as needed and interacts with the other healthcare providers to facilitate a smooth continuum of care.
10%
• Assists with coverage of Patient Access areas.
10%
Core Competencies
• Integrity - Works with integrity and ethically. Demonstrates understanding of hospital mission and values in word and practice. Follows policies and procedures. Maintains corporate compliance guidelines.
• Hospitality - Supports healthy working partnerships throughout the organization. Demonstrates respect, compassion, and courtesy to all patients, families and co-workers. Uses Service Excellence principles in dealing with people. Maintains a positive work attitude and contributes to a positive work environment.
• Partnership - Willing to orient and teach others. Provides and accepts comments in a constructive manner.
• Stewardship - Uses resources in a cost-effective manner. Conserves organizational resources.
• Excellence - Actively involved in unit process improvements and/or unit-based teams to improve systems, reduce costs, and resolve problems that address meaningful work issues within the department or hospital. Looks for ways to improve and promote quality. Applies comments to improve performance.
• Personal Accountability - Demonstrates by reporting to work as scheduled, being flexible to meet staffing needs, helping others without being asked, effectively managing time, arriving at meetings and appointments on time, and undertaking self-development activities.
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Employees will be expected to comply with Baptist Health's infectious disease and vaccination policies, which include but may not be limited to compliance with BHS' mandatory vaccination policies for influenza and COVID unless reasonable accommodations are needed under applicable law Baptist Health is an Equal Employment Opportunity employer.
"EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.
NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES
Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056."
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Job Summary
Company
Baptist Health
Start Date
As soon as possible
Employment Term and Type
Regular, Part Time
Required Experience
2+ years