Job Description
Reference #: b39afbff-750e-44c7-ba8b-f4ba42af19f1 Description JOB SUMMARY:
The Sprinkler Service Operations Manager is responsible for keeping abreast of technology developments in their field, assisting with customer relations, product line enhancements and product service. Additionally, the Sprinkler Operations Manager is responsible for tracking budget and margin targets to meet profitability goals and coordinating the key activities of the Sprinkler Service Department Team along with key administrative duties. The Sprinkler Service Operations Manager is also responsible for adhering to FLSA's quality program.
ESSENTIAL JOB DUTIES: include the following. Other duties may be assigned.
• Manage the Sprinkler Service Department field personnel as needed to build first class service team.
• Managing and completing all open work orders within 30 day of creation.
• Schedule all field activities and proper coordination with customers, using appropriate manpower planning tools. Assists when problems are encountered.
• Review employee time sheets for accuracy. See that they are submitted on a timely basis to meet payroll deadline.
• Assist Service Sales Representative in pricing service work in accordance with FLSA's pricing structure.
• Ensure that Sprinkler Service Department personnel are responsive to customer and office requests and that sound processes are in place to respond to emergency calls 24 x 7 x 365
• Purchase or rent all equipment needed for each job and specific need.
• Visit job sites as needed and maintain communication between customer and field teams.
• Communicate with internal and external customers in a professional manner.
• Review all field employees per company policy. In cases where disciplinary action is required, suspensions and terminations are to be coordinated with the Service Manager and/or District Manager with appropriate documentation entered in personnel files.
• Ensure company provided vehicle is clean and well maintained in accordance with company policies.
• Ensure that field personnel's company provided vehicles are clean and well maintained in accordance with company policies.
• Ensure that all tools are maintained in proper working order. If damaged, ensure that tools are labeled indicating their status. New tool purchases are to be coordinated with the Service and/or District Manager.
• Ensure that each quarter, each Sprinkler Technician completes a tool inventory checklist and reports any lost or stolen tools.
• Ensure all field employees are trained in accordance with company policies and that all field employee licenses remain current.
• Understand and follow FLSA's Safety program, SDS book, Hazardous communication program, policies and procedures. Ensure all required safety training is scheduled and conducted in accordance with company policy. Ensure all field employees follow all site-specific safety policies.
QUALIFICATIONS
The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.
Education, Training, Certifications:
• HS Diploma or equivalent required. NICET Certification preferred.
Experience, Knowledge, Skill Requirements:
• 5-10 years' experience servicing fire sprinkler systems required. Must be able to work alone and as part of a team. Construction experience, management experience, basic math skills, customer service, problem solving skills, decision making skills, ability to multitask, scheduling experience, and the ability to plan and organize is required. Advanced math skills, billing experience and the ability to train is preferred.
Communication Skills:
• Must have the ability to read, write and communicate in English with employees and customers.
Systems and Software Skills:
• Ability to operate a computer, use Microsoft Office, and read electronic blueprints required. Experience with SalesForce, Invoice Router, Timberline and UltiPro preferred.
Other Qualifications:
• Valid driver's license with acceptable driving record required.
• Must be able to comply with FLSA's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
PHYSICAL & WORK ENVIROMENT REQUIREMENTS
Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.
Physical Requirements:
While performing the duties of this job, the employee is required to sit for long periods. Employee will frequently be required to bend, kneel, balance, lift >50lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders.
Work Environment:
Employee will consistently be required to work indoors in an office setting, work alone and with others. Employees will occasionally be required to travel, work outside, work in wet conditions and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise. Employee will be consistently wear all appropriate personal protective equipment, as required by company safety policies while visiting locations.
About Fire & Life Safety America
Fire & Life Safety America is one of the fastest growing companies in the southeast and is proud of a well-deserved reputation for quality work and talented professionals. Our goal is to save lives and protect property by providing the best fire protection products and services in America.
FLSA is a full service provider that designs, installs, inspects, tests, and repairs all components of integrated fire protection systems. As an essential part of community safety, we provide 24-hour service assistance to residents, businesses, and health care facilities.
Founded in 1997, FLSA is the premier fire protection provider with offices in VA, MD, DC, NC, SC, AL, TN, FL, GA, OK, and TX. FLSA encourages initiative, independence, diversity and personal career growth with sensitivity towards work-life balance.
Our company is consistently recognized for service excellence while enriching the fire protection industry. FLSA supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job (OJT) training programs for new career-seekers. Many of our leaders chair NFPA code compliance committees, regional safety boards, and support technical education in local schools. We challenge our employees to continue training and education by encouraging NICET certifications. We continually strive to be the Employer of Choice for highly motivated Team Members who want to succeed in a fast-paced environment. We encourage initiative, independence, diversity, and personal career growth.
Benefits
Fire & Life Safety America offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, and an excellent benefit package. Our benefits package includes:
• Medical Insurance
• Dental Insurance
• 401(k) Plan
• Flexible Spending Accounts
• Long Term Disability
• Short Term Disability
• Life Insurance for Team Members and dependents
• Employee Assistance Program
• Paid Vacation and Holidays
• Employee Referral Program
FLSA Core Values
PIPES
• We are PASSIONATE about life safety.
• We have INTEGRITY (Do the right thing).
• We work in PARTNERSHIP with our customers and community.
• We constantly strive for OPERATIONAL EXCELLENCE (do things right).
• Our Employee's, Customer's, and community's SAFETY is our #1 priority.
FLSA participates in E-Verify & promotes a drug-free workplace. FLSA is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Fire and Life Safety America is a destination employer for highly motivated team members who want to be a part of a leading fire protection company. We encourage initiative, independence, diversity, and personal career growth.
Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) Not Available Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Shift: Not Applicable
Hours per Week:
Hours Not Specified
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