Job Description
*Open to remote candidates*
Key Responsibilities include:
• Work with customers to develop effective training plans within the boundaries of training budget
• Manage delivery of in person training, custom online training and pre-scheduled online training to customers on a variety of product offerings
• Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value
• Produce and update existing training materials as needed
• Create, deliver and provide ongoing input to the training roadmap based on customer feedback and industry learning
• Keep abreast of EHS and peripheral industry changes and learning
• Improve training effectiveness by developing new approaches and techniques
• Evaluate training effectiveness
• Evaluate onboarding effectiveness
• Manage scoping, scheduling, and general organization of tasks in conjunction with other teams to ensure seamless delivery of training to customers
• Facilitate resolution when a technical issue is encountered by working with VelocityEHS Customer Support
• Communicate requests for system enhancements or modifications to the Product Management team
• Full cycle management of multiple large scale and small scale customer training programs simultaneously, balancing and prioritizing competing demands for quality, scope, time and cost of each
• Manage and document all interactions between the customer and VelocityEHS using our CRM tool while reporting lessons learned and status updates as needed or requested
• Travel to customers locations to conduct onsite training sessions as needed or requested
• Subject Matter Experts (SME) Maintain/retain VelocityEHS product and services knowledge at all times
Minimum Skills & Qualifications:
• 2+ years of in-person or corporate training experience
• Bachelor's degree or equivalent experience required
• Ability to identify different learning styles and to select optimal delivery methods to achieve desired outcomes.
• Advanced training and facilitation skills
• Verbal and written communication skills
• Listening and interpretation skills
• Customer service skills with a strong customer-driven personality that takes ownership of issues and follows through to completion
• Multi-tasking, organizational and prioritization skills
• Attention to details, policies and procedures with the ability to identify and recommend improvement opportunities
• Customer satisfaction driven, self-sufficient and dependable
• Team player, quick learner, and self-motivated
Preferred Skills & Qualifications:
• Knowledge of Environmental Health & Safety and/or Sustainability industry and legislation
• Familiarity with web conferencing software, such as GoToMeeting or Teams
• Experience maintaining a high level of activity, managing multiple ongoing projects, and working in a team environment
• Experience in a Software as a Service (SaaS) environment and training Fortune 1000 companies
• Experience in online training
• Self-starter that is able to collaborate actively with others in a cross-functional team
• Flexible and able to work independently, managing multiple tasks at any given time
• Speaks Spanish a plus
• Empathy and ability to identify with a user mindset
Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contactinghrpolicy@ehs.com.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) Not Available Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Day Shift
Evening/Swing Shift
Night/Graveyard Shift
Night/Graveyard Shift
Rotating Shift
Split Shift
Split Shift
Flexible Shift
12AM
6
12PM
6
Hours per Week:
Hours Not Specified
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