Submission for the position: Food Services Supervisor - Patient Services - (Job Number: 210001RT)
https://tgh.taleo.net/careersection/jobdetail.ftl?job=210001RT&lang=en
Food Services Supervisor - Patient Services
Facility Profile
TGH is the area’s only level I trauma center and one of just two ABA-verified adult & pediatric burn centers in Florida. With five medical helicopters*, we transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to one of the busiest solid organ transplant centers in the country. TGH is a nationally designated comprehensive stroke center, and has a 32-bed Neuroscience Intensive Care Unit.  Other outstanding centers include cardiovascular, orthopedics, high-risk and normal obstetrics, urology, ENT, endocrinology, and the Children’s Medical Center, which features a nine-bed pediatric intensive care unit and pediatric kidney transplant services. As the region’s leading safety net hospital, Tampa General is committed to providing area residents with world-class and compassionate health care ranging from the simplest to the most complex medical services.
Tampa General Hospital was named the #1 hospital in Tampa Bay by U.S. News & World Report, 2020-2021, and recognized as one of America's Best Hospital's in five medical specialties: Cardiology & Heart Surgery, Diabetes & Endocrinology, Gastroenterology & GI Surgery, Nephrology, and Orthopedics. Tampa General Hospital has been designated a Magnet Hospital by the American Nurses Credentialing Center (ANCC), the highest recognition for nursing excellence, for the fourth consecutive time – an accomplishment that fewer than one percent of hospitals nationwide have earned. TGH is accredited by The Joint Commission and was awarded disease-specific certification in five medical specialties. TGH is also accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). *Air transport provided by Metro Aviation, Inc.
Job Summary
The Patient Services Supervisor ensures the efficient functioning of all aspects of the patient meal assembly and distribution process from Main Dietary Kitchen operations to the delivery of meal trays into the patient rooms. Provides guidance and training to ensure appropriate communications between the nursing units and Dietetic Services regarding patient menus, diet changes, and general patient services. Ensures the accurate deployment of menu tallies for food production, NPO and tube feeding protocol monitoring. Creates an environment among the Dietary Office staff to react accurately and effectively to all changes to ensure efficient timing of services and the accuracy of Physician's ordered modified diets. Supervises and coordinates the activities of all Lead Therapeutic Dietetic Assistant and Therapeutic Dietetic Assistant (TDA), Dietary Service Aides, Nourishment Clerks and Kitchen Assistants. Responsible for creating and updating daily work schedules as appropriate to ensure adequate scheduled staffing and ongoing training of Lead TDA’s, TDA’s, DSA, Nourishment Clerks and Kitchen Assistants staff. Effectively and efficiently defuses patient concerns using staff input. Supervises and coordinates the activities of personnel engaged in the assembly and service of patient meals, and in the maintenance of all dishware and floor care. Exemplifies, encourages, and holds staff accountable to a consistently high customer service standard in keeping with departmental philosophy. Creates initiatives, applies technologies and best practices guidelines that support successful outcomes of the Bedside Menu Entry and Room Service programs. Organizes, conducts, and maintains customer service PI functions and reports those critically related to meal assembly and delivery. Directly and frequently reports operational procedures and changes to Patient Services Section Manager. Appropriately monitors performance of Lead TDA’s, TDA’s, DSA, Nourishment Clerks and Kitchen Assistants. Participates in interviews, assists in staff selection, conducts and/or provides input into disciplinary actions as appropriate in accordance with Human Resources guidelines. Completes input for employee performance evaluations in a timely manner. Involved in coaching, training and developing new team members. Responsible for performing job duties in accordance with mission, vision and values of Tampa General Hospital.
• Associates degree in hospitality or other related industry with employment history that demonstrates supervisory experience.
• Bachelor’s Degree in Hospitality Management preferred.
• Demonstrated critical thinking, organizational, and time management skills.
• Must be excellent communicator: both written and verbal communication skills essential.
• Must be highly computer literate.
• Proof, and/or knowledge of related catering/banquet software - office a plus.
• Must work well autonomously, be courteous, be flexible, adjust to operational demands, and demonstrate ability to work in a fast paced environment.
TGH Main Campus (TGHMAIN)
1 Tampa General Circle
Tampa , 33606
TGH Main Campus
1 Tampa General Circle
TGH - Hospital
Aug 2, 2021, 11:54:55 AM
Schedule: Full-time Location(s): Tampa Variable