Remote Mortgage Customer Service Representative - Tampa, FL
Crane Consulting & Outsourcing
20 reviews
Tampa, FL
Remote
$14 - $15 an hour - Full-time
Crane Consulting & Outsourcing
20 reviews
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Job details
Salary
$14 - $15 an hour
Job Type
Full-time
Number of hires for this role
On-going need to fill this role
Qualifications
• • High school or equivalent (Required)
• Call center: 1 year (Required)
• US work authorization (Required)
• Mortgage servicing, banking, or finance: 1 year (Preferred)
Full Job Description Remote Mortgage Customer Service Representative
Crane Consulting & Outsourcing is seeking remote mortgage support agents. We need energetic and empathetic telephone professionals to join our Florida-based team!
About the Position
Our clients rely on us to provide superior customer support to borrowers at every stage in the loan servicing process. We are currently hiring for positions as a Loan Resolution Agent/Collector.
Loan Resolution Agent/Collector – in this role, you will…
• Receive inbound calls, make outbound calls to customers, attorneys, realtors and other authorized parties on the account, and educate them on available options for delinquency resolution.
• Understand and discuss customers' general requirements for loan modifications, short sales, deeds in lieu, cash for keys, and consent to judgment other loss mitigation options.
• Analyze specific financial situations; recommend and initiate the proper loss mitigation tool to assist each borrower.
• Handle a portfolio of multiple mortgage products that are 0+ days delinquent, or have requested loss mitigation, as governed by investor, departmental and legal guidelines; minimizing the loss due to foreclosure through the use of loss mitigation options.
• Ensure compliance with company policies and procedures.
Requisite Skills
• The ability to demonstrate exceptional listening skills, while displaying professionalism and empathy for our customer's individual needs and circumstances
• A welcoming and friendly phone presence
• An ownership approach to every situation
• An ability to utilize the resources at hand to resolve the customer’s home loan concerns
• The analytical ability to match the appropriate solution to the customer’s hardship
• A proficiency in short hand to notate customer conversations on the servicing platform
• A desire to educate the customer on ways to self-serve
• The desire to perform at the highest standard
• Excellent attention to detail.
Management may use their discretion to determine which role a candidate is best suited for based on their interview performance.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
COVID-19 considerations:
Our offices are in compliance with all CDC recommendations including temperature checks at entrances, mask requirements, socially distanced work stations, and daily sanitization of our entire facility.
Application Question(s):
• You must be a resident of the state of Florida to apply for this position.
• Do you have a fully operating computer and a strong internet connection that can be accessed via ethernet cable?
• This position requires you to pass both a drug and background screening.
• Candidate Answer Required for Consideration: We are hiring for 10:00 AM EST - 7:00 PM EST, 11:30 AM EST - 8:30 PM EST and 1:00 PM EST - 10:00 PM EST shifts ONLY. Please confirm that you are available to work those hours.
Education:
• High school or equivalent (Required)
Experience:
• Mortgage servicing, banking, or finance: 1 year (Preferred)
• Call center: 1 year (Required)
Work Location:
• Multiple locations
Work Remotely:
• Yes