Client Services Representative
TypTap Management Company
Tampa, FL 33607
Full-time
Job details
Job Type
Full-time
Full Job Description JOB SUMMARY
Provides exceptional service to clients and agents, generally via telephone, email, and fax communications. Processes transactions relative to requests by agents, accounting, potential clients, and other internal staff. Courteously and effectively answer up to 80 calls per day.
ESSENTIAL FUNCTIONS
• Handles up to 80 incoming phone calls per day
• Builds and maintains business relationships by providing prompt and accurate service to promote customer satisfaction
• Processes transactions relative to client files
• Utilizes software to track, gather information, and answer inquiries
• Assist clients in making policy payments and billing questions
• Provides training and assistance to team members when requested by supervisor
• Remain up to date on procedures and insurance knowledge to assist callers
• Other duties as assigned
REQUIRED SKILLS & EXPERIENCE
• Outstanding written and verbal skills
• Excellent attention to detail
• Proficient in Microsoft Office and internet
• Works well in a team environment
• Constant sitting, computer and telephone usage
• Available to work within the hours of 8:00 a.m. and 6:00 p.m., Monday through Friday
EDUCATION & TRAINING
• Associates or Bachelor’s Degree preferred
EXPERIENCE
• Two years or more related customer service experience and/or training; or equivalent combination and experience
LICENSES OR CERTIFICATIONS
• Insurance 4-40 or 2-20 License (certified or acquired within 60 days of employment)
About TypTap Insurance Group:
TypTap Insurance is modernizing the insurance industry with a mission to provide quality insurance without the hassle. Our insurance policies are quick to bind and built to offer security, stability, and simplicity for our agents and policyholders.
TypTap was founded in 2016 and funded by HCI Group, Inc. (NYSE: HCI). In other words, we are not new to insurance- we’re just taking a fresh approach.
As a company, we encourage sincere employee collaboration that motivates our passion for bold innovation. We are actively growing and are seeking motivated, like-minded individuals to join our team.
We offer 100% employer-paid health, dental, vision, life, and disability insurance for employees, a flexible paid time off plan, and a 401(k) match, as well as company stock and bonus potential.
Apply today and join team TypTap!