The Cross Function Process / Project Manager is a dynamic role designed to improve the efficiency of the processes managed by the Budget and Headcount team such as Continuity Of Business, Third-Party Contracts tracking governance, Real State/Work Space Planning, Return to Office among others. This role is responsible for evaluating the efficiency of stablished processes, developing improvement strategies, and facilitating change. This role sits in the Chief Operating Office of the Independent Risk Management function.
To ensure success in this role, the ideal candidate should have a deep understanding of business management, excellent communication skills, and the ability to coordinate multiple teams. This position is expected to not only manage projects but also and more critically is able to pull multiple thoughts and initiatives together to drive current transformation and future vision.
Responsibilities:
• Design, develop, and deploy cross-functional operational improvement initiatives.
• Collaborate and handle workstreams in large scale business transformational programs.
• Ability to understand the organizational strategic direction and translate into functional and operational change and improvement plans.
• Map and re-engineer business processes to ensure that operations are streamlined
• Lead projects across their lifecycle: identifying and structuring the problem, analyzing root causes, developing solutions, communicating project results, and obtaining buy-in for change.
• Manage all aspects of client service, including planning, prioritizing, and organizing projects.
• Develop and strengthen relationships with executives across the business.
• Identify opportunities to add value beyond the scope of formal projects.
• Contribute to continuous team improvement and management, e.g., provide leadership in recruiting, coach junior staff, etc.
• Efficiently solve complex, ambiguous problems/situations.
• Multi-tasks productively and reliably, while managing conflicting priorities.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
• 5+ years of relevant program/project management experience.
• 5+ years of experience in financial services industry.
• Strategy consulting experience.
• Work Space and Real State occupancy planning experience.
• Ability to problem solve, sound business judgment, and demonstrated result orientation.
• Outstanding analytical and quantitative capabilities; history of academic and professional excellence and achievement.
• Creativity and independent thinking.
• Consistently demonstrates clear and concise written and verbal communication
• Collaborative work style; effectively interacts with partners across organizational boundaries/hierarchies. Leadership presence: commands respect and will earn trust of senior leaders. Highly motivated and with enthusiasm for Financial Services industry and desire to master the business.
• Sound working knowledge of financial modeling and can analyze financial statements. Highly proficient in MS PowerPoint and Excel.
• Bias for action; track record of driving parts of large scale transformations and/or implementation of high-impact initiatives.
• Well-versed in a range of problem solving approaches and capable of optimizing techniques to yield the best results.
• Knowledge of the financial service industry and technology organizations.
Education:
• Bachelor’s/University degree, Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Business Strategy, Management & Administration
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Job Family:
Business Process Re-Engineering
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Job Type: Full time