As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.
Global Functions Technology is a diverse organization comprised of more than 15,000 talented professionals with some of the brightest minds – all working together to realize Citi’s Vision of growth and economic progress. As a group, we partner with the Finance, Risk, Compliance, and Human Resources teams to drive the delivery of innovative technology solutions using common data, analytics, and platforms. Our technology operates in real-time environments, capturing and managing market, transaction, and accounting data, as well as the data from millions of customers daily. Our solutions cover all products and geographies in which Citi does business. We are the backbone for reporting across the bank, satisfying our regulatory commitments, enabling our businesses to be nimbler and helping to safeguard customer assets through highly effective controls.
Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.
The Business Analysis Manager is an intermediate management-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.
Responsibilities:
• Manage a team of business analysts supporting one large system or multiple systems and contribute to planning, resource planning, budget management and formulation of procedures
• Consult with business end users to ensure appropriate integration of functions to meet goals and define necessary system enhancements to deploy new projects and process enhancements
• Assist system change processes from requirements through implementation by providing technical knowledge to ensure efficiency
• Evaluate performance and make recommendations for pay increases, hiring, terminations and other personnel actions as duties as assigned, including performing quality control activities
• Work with internal parties to achieve business goals and negotiate with external parties as needed
• Provide evaluative judgments based on analysis of information in complicated and unique situations
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
• 3+ years of Technical Business Analyst experience
• 2+ years of experience in Agile/Scrum development methodology
• Strong verbal and written communications skills
• 2+ years of experience with SQL, relational database and datasets
• 2+ years working with cross-functional teams.
• 1+ years of experience working within an Agile development environment
• Proven interpersonal, collaboration, diplomatic, influencing, planning and organizational skills
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to effectively use complex analytical, interpretive and problem-solving techniques
• Proven relationship management skills to partner and influence across organizational lines
• Demonstrated ability to be work under pressure and to meet tight deadlines with proactive, decisiveness and flexibility
Education:
• Bachelor's degree/University degree or equivalent experience
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Job Family Group:
Technology
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Job Family:
Business Analysis / Client Services
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Time Type:
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
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