Customer Service Administrator
Suzuki Marine USA, LLC
Tampa, FL 33635
Full-time
Job details
Job Type
Full-time
Full Job Description Responsible for providing direct assistance to Suzuki Marine USA, LLC retail customers and dealers. Address and resolve retail customer and dealer concerns in a manner that is beneficial to Suzuki Marine USA, Suzuki dealers and Suzuki retail customers. Use customer service skills to ensure that all departmental responsibilities are met in an effective, efficient and professional manner. Interact with various internal and external customers to perform research, analysis and to complete urgent tasks and projects.
Duties and Responsibilities
• Work with customers via email and phone.
• Listen to the customer queries patiently and resolve them when possible
• Respond to customers regarding their problems promptly
• Record the customers information and update it as needed
• Maintain records of interactions with the customers in an orderly manner
• Coordinate with the department supervisor to find solutions and resolve matters
Required Qualifications
• High school diploma or a bachelor's degree or equivalent years’ experience
• Knowledge of customer services ethics, principles, and procedures
• Proficiency in administrative and documentation procedures
Preferred Qualifications
• Able to use the computer extremely well
• Great communication skills: written and verbal communication
• Patience when communicating with the customer
• Should be able to maintain their composure even if the customer is being rude
• Good listening skills, since most of the time, communication with the customers is done over the phone
• High attention to detail and documentation
• Versatility; to adapt to the situation and issues regarding the customer