JobsEQ by Chmura Logo

Regional Director of Operations

ALG Senior

Location: 33602
Type: Non-Remote
Posted on: July 30, 2021
This job is no longer available from the source.
Professional
Job Description
Nature and Scope
Working in conjunction with Company Management, supporting the Company in its efforts to achieve community, regional and company business goals in accordance with residents’ needs, government regulations, and Company policies and procedures. The Regional Director of Operations’ focus is providing hands-on support, guidance and direction on operations standards for cost control, quality and safety control while maintaining excellent service quality and high occupancy.
Minimum Eligibility Requirements:
* Bachelor’s degree in business administration, gerontology or related field preferred.
* Experience of 5-10 years or more as RDO or ED or combination of both in a retirement, nursing home, or assisted living industry preferred. Multi-site experience preferred.
* Must be licensed in good standing if required by the state licensing authority.
* Must be able to communicate effectively with residents, families, staff, community officials, state hospitals and general public.
* Must have compassion for and desire to work with the elderly.
* Must demonstrate the ability to work responsibly as a team member as well as an individual.
* Must be honest, fair, dependable, respect confidentiality and the rights and privacy of others.
* Practice and promote Company Policies and Procedures, Mission Statement, Core Values and Founding Principles.
* Must be computer literate.
* Experience with financial reporting and managing multiple budgets.
* Must pass criminal background check.
* Must meet all health requirements.
* Must have valid driver’s license.
* Must be able to perform the duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.
Essential Functions:
Regional Management
* Work closely with Company Management to identify company goals and objectives and hold community leadership teams responsible for the implementation and goal setting of strategic plan of the company.
* Strategize and plan for short- and long-term operations goals that support company culture and overall business strategy.
* Evaluate, train and advise community leadership teams on the impact of short-term and long-term planning, introduction of new programs and strategies and regulatory interaction.
* Monitor each community, communicate and interpret policies, evaluate performance, provide feedback, and assist, coach, and discipline staff as necessary.
* Build, develop and manage regional sales team capable of carrying out needed sales and marketing initiatives.
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Quality Assurance
* Conduct routine inspections of services being provided to ensure highest quality.
* Cleanliness and maintenance of the Community and grounds.
* Safety of residents, their visitors and staff regarding Infection Control, Fire, and Safety policies and procedures.
Compliance
* Maintain current knowledge of State Regulations and ensure compliance in all surveys conducted by licensing authority.
Resident Care
* Ensure that communities are providing services for residents that are of high quality and in accordance with community standards.
* Ensure programming is effectively managed and marketed.
Community Staffing and Retention
* Select qualified, appropriate candidates for employment.
* Ensure training and incentive programs are in place and working properly.
* Monitor employee morale, maintaining high level of team spirit and unit cohesion. Ensure compliance with employment laws and company policies. Manage turnover. Maintain network of recruitment sources.
Business Management
* Oversee all aspects of the day-to-day operations of the designated buildings assigned, including finance, budget planning, sales and marketing.
* Manage Community budgets.Monitor labor costs, raw food costs, accounts receivable, accounts payable, and payroll in concert with the home office and the Operations staff. Appropriately handle and safeguard community funds.
* Oversee the budgets and hold the management team of each assigned building in compliance with the objectives and goals set for each building.
* Oversee the management of capital expenditure projects as undertaken by each building, planning projects in accordance to approved guidelines and ensuring that the expenditures meet cost projections and completion timeframes.
Sales, Marketing and Revenue
* Ensure optimum/maximum occupancy, revenue and profitability for each community.
* Develop and implement sales and marketing plans. Keep abreast of market trends and competition. Maximize occupancy, efficiency of payer mix, and developing community staff members as marketers of the communities.
* Guide, manage and mentor Executive Directors to effectively reach occupancy and revenue goals.
* Create a culture that trains and supports all community staff to participate in internal sales process.
* Effectively perform all phases of external relationship building/partnering with referral sources.
* Promote occupancy and revenue growth through effective, planned events with communities at large, residents and families.
Supervisory Functions
* Act as role model to all staff in all communities in demonstration of professional operations, communication and resident care.
* Communicate and enforce policies and procedures including the company’s policies and procedures dealing with rules of employee conduct, the company’s safety and sanitation policies and other human resource policies, and directly discipline and effectively recommend corrective and disciplinary action to enforce such policies.
* Evaluate performance and effectively recommend changes to terms and conditions of employment based on such evaluations.
Community Relations
* Develop positive relationships with State regulators, the community at large, families and residents on behalf of the communities and the Company.
Residents’ Rights
* Ensure compliance and understanding of all regulations regarding residents’ rights.
Other
* Follow and communicate Company policies and procedures.
* The job description provides a framework for the job; other duties may be assigned as necessary.