Food & Beverage Manager
The Stovall House
Tampa, FL 33611
Food and Beverage Manager
Job Summary:
We are looking for a dedicated, creative food and beverage manager to join our team. The responsibilities of the food and beverage manager includes managing food and beverage operations and standards, adhering to budgets, hiring, training food and beverage staff, and handling customer complaints. To be a successful food and beverage manager, you should have excellent customer service and problem-solving skills, as well as experience with designing menus. Ultimately, a top-notch food and beverage manager should be skilled at ordering just the right amount of inventory to last until the next delivery.
Essential Duties & Responsibilities:
• Manages dining rooms, lounges, bars, and programing events to ensure proper room preparation, including set-up of tables, chairs, linens, table settings, glassware, etc.
• Confirms that all service staff are in proper uniform and adhere to The Stovall House appearance standards
• Hires, manages, and trains staff in all technical and non-technical aspects of their role including The Stovall House standards of quality and service.
• Creates, maintains, and distributes weekly schedules for staff and communicates changes as appropriate
• Communicates with service and kitchen staff regarding reservations and special events
• Conducts pre-shift meetings with all necessary staff
• Evaluates and supervises performance and carries out disciplinary action as needed, in accordance with The Stovall House policies and applicable laws
• Make rounds of all food and beverage outlets to ensure member and guests needs are met
• Responsible for employee relation issues and reviews incidents with Human Resource Manager
• Completes and administers employee performance appraisals
• Conducts beverage inventories and quarterly china, glass and silverware inventories
• Controls costs of all food and beverage outlets by assisting management, as requested, in purchasing
• Maintaining effective profit and loss controls and monitoring labor costs following demand patterns, budget and local labor laws
• Maintains accurate daily and weekly punch details for service staff and processes daily sales reports and other reports as requested
• Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff
• Protects The Stovall House, members and guests by training staff in and adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies
• Maintains member and guest satisfaction by handing inquiries, concerns or comments and providing solutions; acquiring feedback from members/guests and co-workers to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business
• Maintain consistency of service by being aware of and prepared for all course events, large parties and reservations that may affect food and beverage service operations
• Ensures a pleasant dining experience in all outlets by collaborating with Executive Chef in the creation of menus and menu pricing as requested
• Communicates well with other departments ensuring appropriate staff levels for all events and ensuring assigned responsibilities are carried out.
Additional Duties & Responsibilities:
• Primary duty is management and leadership, however, it will be required to fill in or relieve back-up staff during peak periods or when short staffed
• Attends and participates in weekly leadership meetings
• Implements and supports all Stovall House initiatives and programs and requested by management
• Teams with other Stovall House departments to ensure exemplary customer service and adherence to policies and procedures
• Maintains knowledge of other clubs and industry trends
Minimum Education, Experience & Other Skills:
• A minimum of 4 years of progressive responsibility in food and beverage industry required
• A minimum of 2 years of personnel management, preferably in a club/golf/hospitality/service industry required
• Experience in resolving customer issues/complaints as well as overall excellent customer service required
• Proficient in computer software including Microsoft Word and Excel
• Solid time management, organization, and prioritization skills
• Proven ability to effectively build and foster a team environment
• Ability to make decisions in a fast-paced environment
• Must be of legal age to service alcoholic beverages
• Ability to effectively communicate verbally and non-verbally with others
• Ability to work with all personality types even in adverse situations
• Ability to prioritize, anticipate situations, and take quick action
• Ability to manage multiple projects and recommend/implement effective solutions
• Demonstrated commitment to customer service
• Excellent problem solving/decision making skills
• Ability to work independently and proactively in a fast-paced environment
Mental & Physical Requirements:
• Ability to lift at 25 – 50 pounds
• While performing the duties of the job, the employee may be required to walk or stand for long periods of time
• Must be able to bend, climb, balance, reach, stoop, kneel, crouch or crawl without hindrance
• While performing this job, employee will be exposed to sunlight, heat, wet and/or humid conditions
• Maintains a professional appearance appropriate to position and as per Club policy
• Ability to climb on step stool or ladder to complete elements of the job or facilitate maintenance issues
The Stovall House is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.