Customer Service Representative (Call Center)
Acree Plumbing & Air
26 reviews
Tampa, FL 33619
Full-time
Acree Plumbing & Air
26 reviews
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Job details
Job Type
Full-time
Full Job Description Customer Service Representative
Are you currently seeking to join a company that helps to empower and grow its employees? Do you want your talents and abilities to be utilized in an organization that wants to promote leaders within? Then look no further!
We represent a family-owned and operated home services business that is seeking to hire an additional Customer Service / Client Care Representative Team Member for their thriving company. This would be in a small-sized functioning call center environment that also includes Dispatchers.
Here you will always be treated with respect, fairness, and appreciation as well as being paid a competitive salary. There are even potential opportunities for career growth and professional development!
Call Center / Client Care Representative’s Key Responsibilities:
• Effectively communicate with clients via phone, provide them with excellent service.
• Represent the company well, always in a professional manner.
• Responsible for taking inbound and outbound client service calls (i.e. experience in scheduling appointments for service and maintenance requests).
Customer Service / Client Care Representative's Skills / Qualifications:
• Experience handling a large volume of phone calls (volume of calls get higher during the summer months; anywhere from 50-100 per shift).
• Ability to take the initiative and make outbound calls to ensure all clients are being taken care of.
• Basic computer skills (ability to learn and pick up software/systems quickly; i.e. client management software).
• High school diploma or GED equivalent desired.
• Flexible schedule (manage between 2 different DAY shifts: early morning to later evening. As well as 1 week a month in an on-call rotation, not overnight).
Benefits / Perks for Full-time Team Members (in addition to a great salary):
• Medical/Dental/Vision Insurance
• Life Insurance
• Short Term Disability Insurance
• Retirement Benefit (401K)
• Paid Time Off + paid holidays
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