Customer Service/ Inside Sales
Goodman Manufacturing Company
13 reviews
Tampa, FL 33610
Full-time
Goodman Manufacturing Company
13 reviews
Read what people are saying about working here.
Job details
Job Type
Full-time
Number of hires for this role
1
Qualifications
• • Sales Experience: 1 year (Required)
• Customer Service: 1 year (Required)
• High school or equivalent (Preferred)
Full Job Description The Opportunity
Goodman is seeking a professional, skilled individual for our HVAC CSR/Inside Sales Representative position
The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether at the counter, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. The CSR is responsible for meeting established sales quotas, acquiring new customers, growing sales with current customers and increasing customer satisfaction. Must be knowledgeable of the organization’s policies, procedures, practices, products and services.
If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website at http://careers.daikincomfort.com and submit your resume.
sells the organization’s products and services for prospective and established customers. Whether at the counter, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. The CSR is responsible for meeting established sales quotas, acquiring new customers, growing sales with current customers and increasing customer satisfaction. Must be knowledgeable of the organization’s policies, procedures, practices, products and services.
If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website at http://careers.daikincomfort.com and submit your resume.
May include, in addition to;
• Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions. Conduct outbound calls of existing and lost customer accounts.
• Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products.
• Provide excellent customer service via walk-ins, phone calls and e-mails; includes product/order information, sales, warranties and returns.
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.
• Recommend alternate products based on cost, availability or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
• Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the show room stock as needed.
• Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.
• Daily processing of cash drawer, end of shift count of money, prepare deposit slip and place in safe.
• Maintain records and prepare reports on sales activities.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services
• Monitor competitive activity and trends within territory.
• Expand knowledge of HVAC products and keep current with latest trends within the industry
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Understand and follow work instructions, operating procedures, and company policies.
• Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift.
Knowledge & Skills:
• Knowledge of HVAC equipment / products is preferred
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.
• Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
• Developing rapport and effective listening skills
• Professionalism – patience, poise, tact, and ability to deal with high volume customer traffic
• Effective verbal and written skills – must be able to explain technical parts information clearly and able to effectively and timely communicate with customers and accurately process orders.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• High level of attention to detail, accuracy, and compliance oriented.
• Ability to establish positive working relationships with internal and external customers and employees.
• Ability to apply good judgement and strong work ethics and integrity on the job and results driven.
• Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner
• Ability to understand and follow procedures, work instructions and company policies
Experience:
• 1 - 3 years of sales experience preferably in HVAC industry or technical industry
• 2+ years of customer service experience
Education:
• High school diploma or GED equivalent
• HVAC training is highly preferred
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Physical Requirements/Work Environment:
Must be able to perform essential responsibilities with or without reasonable accommodations.
Job Type: Full-time
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• Monday to Friday
Education:
• High school or equivalent (Preferred)
Experience:
• Sales Experience: 1 year (Required)
• Customer Service: 1 year (Required)
Work Location:
• One location
Work Remotely:
• No