Grow as We Grow and Take Your Career to New Heights! Reporting to the IT Support Supervisor, the Tier I Help Desk Associate provides level 1support to end-users across all departments ensuring optimum functionality of software, workstations, mobile devices, accessories and printers. Responsible for day to day support, ticketing system flow, coordinating support sessions with users and escalating issues to coworkers or supervisor on a as needed basis. Assists with ongoing technology projects, research, and collaboration and provides support in managing technology workload across company.
Roles and Responsibilities:
• Perform enterprise level IT support work which includes, but is not limited to, PC/Laptop provisioning, face-to-face and remote troubleshooting of software, hardware & mobile device troubleshooting.
• Select correct processes from clearly prescribed rules, processes, past practices or instruction.
• Exercise judgment and seek advice or guidance on non-routine or problem areas from his/her peers or Supervisor. Able to follow the escalation process to have the appropriate group(s) complete the tickets.
• Maintain IT hardware/software inventory to include additions, deletions and updates of all IT assets by employee and department, as well as date issued and physical location.
• Assist in the upkeep of software licensing by following the defined process when installing, upgrading or deleting software.
• Provide application level support; installs, configures upgrades, troubleshoots and maintains software and hardware; support mobile workforce.
• Complete assignments efficiently, seeking advice and guidance on non-routine or problem areas from supervisor.
• Document and communicate work completion & resolution in ticketing system and email as needed.
• Maintain ongoing detailed leveled communications with immediate supervisor ensuring task completions, maintenance, and support expectations with personnel.
• Assist in the accomplishment of company objectives by performing other related duties as assigned by supervisor.
• Other duties as assigned
Qualifications:
• 2-3 years working experience in a technical support environment
• Valid driver’s license
• Intermediate to Strong knowledge of networking commonly used protocols, operating systems, hardware and peripherals used in
• corporate environment.
• Flexibility to be on call and run work related errands as needed
• Ability to work in a fast-paced and changing environment
Strongly Preferred Qualifications:
• Intermediate knowledge of Windows 7 and Windows 10
• Cellular/ Wireless device troubleshooting knowledge (Smartphones, Tablets, etc.)
• Intermediate to advanced knowledge of the Office 365 and OneDrive
Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Job Type: Full time