Account Manager
Campus Life & Style
16 reviews
Lutz, FL
Campus Life & Style
16 reviews
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The Social, University of South Florida, Lutz, FL
General Job Description / Responsibilities
• Assist General Manager to build a team of highly motivated, skilled and productive individuals who work well with others. Consistently maintain professional quality of management, communication, and reporting.
• Provide first-class customer service to prospects and residents. Ensure that all resident requests are handled promptly and professionally. Create professional and friendly office environment.
• Maintain occupancy at or above 99% and collections at or above 98% of potential income.
• Achieve the highest possible net operating income (NOI) through the implementation of effective cost control; revenue improvement efforts; and effective budget management
• Focus on improvement and upkeep of the properties’ curb appeal and cleanliness
• Assist Manager to implement systems, procedures, and expectations. Find ways to improve performance and productivity while reducing expenses.
• Ensure property management software is accurate, up to date at all times, and being utilized to its fullest functionality.
• Oversee collections efforts at the property, in order to keep delinquencies under 2% of income.
• Maintain resident ledgers in property management software to ensure accuracy. Communicate with residents as needed.
• Perform lease processing and administration, to ensure accuracy of property management software.
• Perform regular audits of property management software and leases as needed.
• Process accounts payables in a timely manner and work with vendors as needed to ensure accurate billing and good standing.
• Conduct analysis of operating expenses to determine items and methods for expense cutting.
• Assist Manager to oversee monthly reports, budget targets, and variance reports as needed.
• Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc.
• Manage collections, evictions, and other legal and administrative tasks.
• Assist Manager as needed to coordinate, schedule, and supervise activities of all contracted services, including, but not limited to: pest exterminators, trash collectors, landscaping, snow removal, turn contractors, and major repair contractors.
• Assist Manager to maintain a positive reputation, and relationship with school and community.
• Actively network with local higher education and city officials to establish effective working relationships for the benefit of the property and its residents.
• Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
• Assist Manager to ensure your team spends necessary time on campus and at local businesses to promote cross adverting and positive relationships.
• Assist Leasing Manager and staff to ensure all potential marketing avenues are being fully utilized. Show and lease apartments.
• Assist Manager to ensure website and marketing materials are up to date and portray the property in a positive light
• Effectively maintain product knowledge of property and competitive properties through consistent market research and networking. Ensure leasing staff develops and maintains similar knowledge.
• Assist Managers with leasing as needed
• React to potential situations which would cause liability to the property or the management company. Ensure all landlord/tenant statutes, fair housing laws, and safety codes are followed, and train staff accordingly.
• Assist Manager to perform quarterly inspections and oversee a successful turn via pre-inspections, scheduling, and vendor bidding processes.
• Assist Manager to update and Monitor an effective preventative maintenance program.
• Monitor service request turnaround and ensure the responsiveness of the maintenance staff.
• Communicate needs, ideas, and problems effectively with Manager so properties and run as efficiently as possible.
• Communicate effectively with staff members to ensure compliance with all policies and procedures.
• Ensure that all staff is also maintaining the highest quality of workmanship and professionalism, or take necessary action to correct problems promptly.
• Assist Manager to hold weekly meetings with employees to facilitate learning, communication, and team building.
• Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed.
• Perform other job duties as requested by Manager or as needed to ensure a successful property