Job Title
Senior Administrator
Job Description Summary
Job Description
POSITION SUMMARY
Uses advanced skills and knowledge gained through experience to provide a wide variety of administrative and staff support services to a broker and brokerage team. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity. Some originality and ingenuity are required to locate, select and apply appropriate procedures, processes and techniques to assignments that are broad in nature. Resolves most questions and problems and refers new or unusual issues to a higher level. May serve as a resource to others in resolving problems and issues. Routine contact with internal and external customers; required to obtain, clarify or provide facts and information.
Essential functions and responsibilities • Oversees and/or performs a range of diverse administrative activities for a broker and brokerage team
• Serves as a central point of liaison with other functional areas and external stakeholders in resolving a variety of routine matters.
• Utilizes knowledge and understanding of operational policies and procedures to create, compose and edit administrative correspondence and documentation.
• Researches, gathers and compiles data and information; prepares reports and summaries; and replies to inquiries
• Print and bind marketing materials and event materials, as requested
• Assist in planning and coordination of basic travel arrangements
• Organize, assist, and lead internal meetings and events as required
• Ensure company policies are followed
• Monitors, reconciles and assists with fiscal administration
• Provides and/or oversees support activities, including answering telephones; assisting and resolving problems and inquiries; reviewing and controlling incoming and outgoing correspondence; and following up on commitments
• Schedules appointments; maintains calendars; and schedules and coordinates meetings, as required
• Manager calendars of fee earners, as directed
• Processes expenses
• Maintains currency in modern office management methods and techniques
• Performs other duties and responsibilities as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
• Advanced concepts, principles and practices of providing administrative support
• Performing diverse administrative tasks for a manager or group of managers
• Creating, composing and editing correspondence and documentation
• Researching information
• Gathering and compiling data and information
• Answering telephones and reviewing and controlling incoming and outgoing correspondence and following up on operational commitments
• Scheduling appointments and maintaining calendars and schedules
• Coordinating meetings, events and travel arrangements
• Establishing and maintaining files, inventories and records
• Implementing and maintaining data management systems
• Operating standard office equipment and using required software applications
Ability to
• Make administrative and procedural decisions and judgments
• Analyze and solve problems
• Attend to detail while maintaining a big picture orientation
• Manage multiple tasks with changing priorities to meet deadlines in a fast-paced environment with
• constant interruptions
• Communicate effectively, both orally and in writing
• Work collaboratively within a team environment
• Provide a high level of customer service
• Establish and maintain effective working relationships at all levels of the organization
Metrics
Role will be evaluated on the following:
• Positive attitude
• Professionalism
• Efficiency and dependability
• Organization
• Customer service and people skills
• Turnaround time
Key Competencies Conflict Resolution Communication Proficiency (written and oral) Organization Skills
Important education • High School Diploma or GED
Important experience • Executive level professional support experience a must
additional eligibility qualifications
• Proven ability in conflict resolution
• Excellent written, oral, and presentation skills
• Microsoft Office Suite skills, including Excel, Outlook, PowerPoint, and Word
• Ability to plan, organize, and manage processes
WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
Job Type: Full time