Full-time, Part-time
BH:  3586855
*** MUST BE ABLE TO WORK ON AN EMPLOYEE BASIS *** NO Corp-to-Corp *** REMOTE/Onsite blend ***
Our Client is expanding and currently seeks a
HELP DESK ANALYST
for a 6+ month assignment with possible extensions!!  Could go Direct-Hire!!
***NOTE***  If your experience is not in this area of specialty, please refrain from sending your resume.
LOCATION:  Tampa, Florida
Leverage your WINDOWS – NETWORK - CUSTOMER SERVICE skills
to help take your career with our Client to
the "Next Level" for 2021 and beyond!
Our Client is seeking a Help Desk Analyst to become part of their operations support team.
You will be responsible for providing Level 1 support and technical assistance for databases, software and devices.
Responsibilities:
• Excellent Customer Service skills.
• Excellent understanding of Service Desk Operations; including tools (call tracking systems, ACD) processes and methodologies.
• Will work an 8 hour shift between 7AM and 7PM. Shifts may change over time. Must be available to work any shift between 7AM and 7PM.
• Certified in 1 or more of the following A+ • MCP (Microsoft Certified Pro) • Win10 or above.
• Two year business/technical degree or equivalent work experience for Jr/Intermediate.
• Two years of prior related work experience in a technical support environment.
• Two years’ experience working directly with the public in a service capacity.
• Windows Family Operating systems (Win7 & Win10).
• Email and Calendar Systems.
• VPN Remote connectivity.
• Application Support.
• Basic ServiceNow or Remedy Help Desk Support tool and processes.
• Able to follow Basic ITIL knowledge base.
• Customer Service Phone training able to apply customer empathy.
• Handles problems that are complex, unknown and new with confidence.
• Multitasks by thinking, typing, troubleshooting and talking effectively.
• Ability to apply active listening.
• Demonstrated ability to work individually or within a team environment.
• Strong analytical skills and demonstrated ability to troubleshoot.
• Ability to explain technical information to non-technical clients.
• Strong verbal and written communication skills.
• Demonstrated ability to learn new skills and apply the knowledge.
• Laptop, iPad, mobile phone and peripheral hardware configurations.
• Additional Languages a plus (Spanish, Portuguese, French).
Skills:
• Excellent communication skills.
• Highly motivated and self-driven.
• 2+ years of Helpdesk Experience.
• 1+ years of Microsoft Outlook / MS Office.
Educational Qualifications: Minimum of a high school diploma.
Important information:
• There is no per diem with this position
• There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.
• MUST be able to work without sponsorship or VISA transfer for this position.
EMAIL: petf054@kellyservices.com
Why Kelly ® ?
By partnering with Kelly® Technology, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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