Customer Service Rep
Location Brandon Category Customer Service/Support - Customer Service/Support Job ID 2021-361743
Overview
Enterprise Holdings, operating the National, Enterprise, and Alamo car rental brands is looking for a Customer Assistance Representative to join our amazing team! Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in the North America.
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.
This position is located at our Brandon, FL location. 110 US-301, Tampa, FL 33619
This part time position pays $15.00/hr
We offer:
• Paid time off
• Employee discount
• 401k Retirement plan
Aside from religious observations, must be able to work one the following shift(s):
• Monday: 7:00am-12:00pm
• Tuesday: 7:00am-12:00pm
• Wednesday: 7:00am-12:00pm
• Thursday: 7:00am-12:00pm
• Friday: 7:00am-12:00pm
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here .
Responsibilities
• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns
• Understand and communicate rental terms and conditions, vehicle features and other services
• Sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
• Must be at least 18 years old
• High school diploma or GED equivalent required
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
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