Requisition No: 428671
Agency: Department of Health
Working Title: SENIOR CLERK - 64028085
Position Number: 64028085
Salary:  $1040.00 Bi-Weekly
Posting Closing Date: 08/06/2021
DEPARTMENT OF HEALTH - HILLSBOROUGH
Environmental Health Services Division - SENIOR CLERK
1105 East Kennedy Boulevard, Tampa, FL 33602
Thank you for your interest in career opportunities with the Florida Department of Health in Hillsborough County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.
The Florida Department of Health (DOH) is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose, and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.
Senior Clerk
This entry level-administrative position is responsible for dealing directly with the public by providing program information, answer client questions, processing new applications, scanning of documents into document management system, and entering data into computer database. In addition, this position serves as a cashier collecting fees, issuing receipts, and producing cash drawer report at the end of the day. Strong communication skills are a must, as this position is required to provide program information, answer client questions, and explain policies. Applicant must be able to pay close attention to detail, provide exemplary customer service, and learn quickly in a fast-paced environment.
Specific Responsibilities include:
• Performs front desk clerical duties which include a combination of processing new applications, including instructions for completion, cashiering, answering telephones, data entry or computer processing, office machine operation, and filing.
• Answers, screens, and routes telephone calls by answering questions, directing calls to appropriate departments, relaying participant concerns, and instructing on the following: program procedures, policies, hours of operation, and rights & obligations.
• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
• Processes water sample reports and documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or obtaining further information for incomplete documents.
• Enters water sample results from source documents into prescribed computer database, files and forms or scans documents into document management systems or databases according to screen format.
• Verifies entered water sample reports data by reviewing, correcting, deleting, or reentering data; gathering data when report information is incomplete; purging files to eliminate duplication of data.
• Secures information by storing completed documents in designated locations.
• Ensuring accurate completion and timely submission of all administrative reports required, including: maintenance of logbooks, records of activities and tasks.
• Responds to requests for information and access relevant files.
• Mails permits and correspondence.
• Prepares meeting minutes and agendas as assigned.
Required Knowledge, Skills, and Abilities
• Knowledge of administrative principles and practices.  Knowledge of office procedures and practices.
• Knowledge of the methods of data collection.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of f ront desk customer service, heavy call volume, data entry.
• Ability to collect, evaluate and analyze data relating to administrative functions such as accounting, personnel, purchasing or report writing.
• Ability to prepare correspondence and administrative reports.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
Qualification:
Minimum:
• At least two years of front desk/reception experience
• At least two years of computer experience (e.g., word, access, excel, EHD, oracle, outlook)
• At least two years of experience in an environment of heavy call volume
• At least two years of data entry experience in a fast-paced environment
Preferred:
• At least one year of experience as a cashier or handling a cash drawer
• Strong oral and written communication skills in both English and Spanish
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
1105 East Kennedy Boulevard, Tampa, FL 33602 - Downtown Area
NOTE:  The Benefits and Advisories information below will be added to the requisition based on the Career Service, OPS or SES status of the position and will be updated by Personnel Liaisons or Human Resources Specialists as needed.
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The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions
(For more information, please click www.myfrs.com );
• Flexible Spending Accounts.
• Tuition waivers to attend State Universities/Community Colleges;
• And more!
For a more complete list of benefits, visit www.mybenefits.myflorida.com .
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here .  All documentation is due by the close of the vacancy announcement.