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Application Support Technical Lead Analyst BL/ASTLA/AR

Citigroup Inc

Location: Tampa, Florida
Type: Full-Time, Non-Remote
Posted on: July 28, 2021
This job is no longer available from the source.
Citibank, N.A. seeks an Application Support Technical Lead Analyst for its Tampa, Florida location.
Duties: ITIL Problem Management coordinating between various technology teams to identify root cause of an issue. Read and use Oracle, SQL, Java, Java Script and Unix coding to analyze application business rules, executables, log files, transactions and API imports/exports for root cause analysis. Create integration points with configuration management databases to over 70 applications using SOAP and Rest API’s. Use ServiceNow ITSM processes including Infrastructure Asset management workflow/data creation, Incident, Request, Major Incident, Project, Change, Problem, User Administration, Configuration Management, Routing rules, Business rules, script includes and user interface forms. Assess structure of relational database architecture within normalization engines and end to end data models for Infrastructure Asset Management tools. Design and manage UAT cases to include prerequisite, dependencies and detailed steps to include expected results. Review test results and manage defect resolution using MoSCoW method to prioritize delivery of functionality. Design tactical solutions while partnering with development teams to implement strategic solutions. Perform Root Cause Analysis (RCA) to identify, track and resolve recurring incidents permanently maintaining stability across platforms. Work with infrastructure support groups, Business Analyst and development teams leveraging Agile methodologies. Design and implement scalable user acceptance testing strategies, select testing teams, document test cases, manage testing lifecycle in a timely manner and secure user signoff and obtain user sign-off prior to production deployment. Perform incident ticket reduction by proactively identifying, documenting and addressing high impacting issues leveraging SDLC methodologies. Oversee incident and request ticket acknowledgement and closure to meet established SLAs. Review weekly ticket metrics. Perform annual Continuity of Business testing for all inventory applications in coordination with Database, Middleware, System Administrators and end users. Develop automation to provide tactical solutions for high volume incidents where repeatable processes have been defined. Develop and perform start of the day health checks at the system and application layer utilizing in-house and off the shelf monitoring and alerting tools. Collaborate with Database, Middleware, OS administration teams and application developers to troubleshoot issues across the technology stack for each application in the portfolio. Collate presentations detailing performance indicators presented to Leadership.
Requirements: Requires a Bachelor’s degree, or foreign equivalent, in Technology, Electronic Engineering, Computer Science or related field and 5 years of progressive, post-baccalaureate experience as a Technical Lead Analyst, Software Engineer, System Engineer or related position involving ServiceNow, Core Java and Oracle for application support for the financial services industry. 5 years of experience must include: ServiceNow core processing and ticket management modules (Change, Incident, Major Incident, Problem, and Project); Data Center Infrastructure processes; Java, Javascript, Oracle, SQL, Unix, Windows; SOAP, REST Webservice API technolgies; 4 years of experience must include: Eclipse; Unified Functional Testing (UFT), Electronic Data Interchange (EDI); Trellis, Aperture, Database Asset Management, Configuration Management Database System (CMDB), Network and Storage inventory management; Private and public cloud inventory management; AppDynamics; Autosys; Web Automation Information Systems, Active Directory Management (ADM); Enterprise Entitlement Review process; JustifyIt, ANSI X12, EDIFACT, IDOC; Papinet XML, Tradexpress, Ponton; Asset inventory management; and OS installations and upgrades, middleware installations, storage and networking. Qualified applicants submit resumes referencing job code BL/ASTLA/AR to Citigroup Recruiting Department., 3800 Citigroup Center Drive, Tampa, FL 33610. Citigroup is an EOE Employer. This position is eligible for incentives pursuant to Citigroup’s Employee Referral Program. Direct applicants only.
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Job Type: Full time