Director of Customer Servicejob details:+ location:Brandon, FL+ salary:$110,000 - $160,000 per year+ date posted:Friday, July 23, 2021+ experience:Director+ job type:Permanent+ industry:retailer of furniture+ reference:AB_3704301+ questions:luke.burton@randstadusa.com813-286-9194job descriptionDirector of Customer ServiceRandstad Tampa Office Professionals is seeking a candidate for a Director of Customer Service Role for a client of ours that handles nationwide distribution. The ideal candidate will have over 5 years (minimum) of experience working in a similar role where they are handling the shipment of products and an ERP System. This role is targeted to pay between $110k - $160k and is looking to start as soon as possible. If you or know someone that would be interested in this role... please email Luke.Burton@Randstadusa.com for more details. We look forward to hearing from you soon!Responsibilities+ Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.+ Establishes performance metrics for customer service representatives.+ Establishes service levels and requirements for the department.+ Develops and implements methods to record, assess, and analyze customer feedback.+ Develops and implements training and quality assurance programs for new hires and experienced employees.+ Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention.+ Acts as a liaison between the customer service department and other divisions in the company.+ Drafts and implements the departments budget.+ Performs other related duties as assigned.Skills+ ERP+ logistics+ Empathy+ CRM+ Adapting to Change+ Customer Relations+ Client Service+ CUSTOMER ORDERS/SALES+ Customer Relationship Management+ Basic Software Skills+ Telephone Etiquette+ Interpersonal Sensitivity+ Time and Accuracy Improvement of Financial+ Documentation of Operations+ Customer Service+ Customer support+ Basic Computer Skills+ Typing Skills+ Active Listening+ Follow-upEducation+ Bachelors (required)Qualifications+ Years of experience: 5 years+ Experience level:DirectorShift: FirstWorking hours: 8 AM - 5 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. Employment Type: OTHER UNKNOWN