Job Title: Technician Tech Services
Location: Temple Terrace, FL
Duration: 12 Months
Description
Provide support to staff on all company supported applications. Troubleshoot MAC/PC problems and determine source, and advise on appropriate action. Complete application project-based work. 2-7 years of experience
Must be experienced with Windows up to and including the most current
• Must be proficient with current MAC OS
• Must be proficient with current Windows OS
• Must be familiar with Active Directory (AD)
• Must be familiar with RSA/Secure ID
• Must be familiar with how VPN functions
• Must be familiar with IPV4 and IPV6
• Must be familiar with Outlook/Exchange
• Must be familiar with G Suite
• Must be familiar with Mobile Device support
• Must be professional and courteous,
• Must have exceptional customer service skills
• Must be a self starter
• Must work well in a team environment
• System Admin experience is preferred.
• Remedy experience preferred
• At Your Service preferred
• SCCM experience preferred
JOB DUTIES:
Call handling, Trouble ticket creation, Trouble ticket remediation, Imaging, Remote and hands on Desktop Support
EDUCATION/CERTIFICATIONS:
Must have an Associates Degree or higher
REQUIRED SHIFT:
40 hour week, Monday - Friday, Center hours are: 8:00am to 7:00pm EST.
Schedule will be determined based on needs of the business. Employment Type: CONTRACTOR