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Desktop Support Engineer

Breakthru Beverage Group

Location: Tampa, FL, 33619, US
Type: Non-Remote
Posted on: July 27, 2021
This job is no longer available from the source.
Overview:This position supports end users for computer, application, system, device, access, and hardware issues at the most technical and complex level.   Additionally, this position is responsible for infrastructure planning, design, installation, configuration, upgrades and migrations as well as any day to day infrastructure issues. Responsibilities:Provide hands on and remote assistance to all BBG locations. Identifies, troubleshoots, researches and resolves the most complex technical problems related to any computer, application, or infrastructure related issues.   Documents and tracks the problem and resolution. Trains and supports less experienced Help Desk Associates on more complex desktop and infrastructure issues.Serves as subject matter expert on software or infrastructure area by thoroughly understanding subject area.   Creates and updates the process(es), trains coworkers, managers, and users, liaises with outside vendors related to the specific area(s) of expertise.   Work with Sr. IT Staff to solve problems and helps to influence direction for desktop and infrastructure related issues.Participation in after-hours emergency support for operations conducted between 6pm and 8am weekdays, and any time on Saturdays and Sundays, including holidaysQualifications:3+ years of experience in systems, voice, data, and security role2 year Degree or higherDemonstrated technical mastery for desktop and server related issues (Windows Server 2016/2019 Windows 10, TCP/IP, Power & Cooling, back-ups)Basic understanding and ability to execute Powershell commandsSCCM experience desiredAbility to manage multiple end-user support and development requests effectivelyExcellent analytical and problem-solving skillsExcellent oral and written communication skillsExcellent Customer Service SkillsSelf-starter with the ability to effectively work with minimal supervisionMust be motivated and willing to learnStrong Organizational skillsAbility to manage multiple end-user support and development requests effectivelyEEO Statement:Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available Here, if you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information.Category:Information Technology Employment Type: OTHER UNKNOWN