LetsGetChecked is fast becoming a global leader in personal health testing. Our medical technology platform provides connectivity between our members/customers, our global network of laboratories and our physician led clinical teams. We are enabling our valued customers and health plan members to manage and track their own clinical outcomes through a personal online account.Our clients are leading Healthcare provider and payer organizations committed to offering their Medicare and Medicaid members the best in care and support and organizations providing COVID testing to their customers.Due to our continued success and growth, we are expanding our footprint beyond our NYC Care Center in the US to include a new location in Tampa, Florida. We are actively hiring Member Services Executives to join the care team there. For the foreseeable future though, the Care Team will be working virtually.Focused on the member experience, the Member Service Executive will work collaboratively to ensure that members enroll in the various programs and are supported throughout the home health testing process.LetsGetChecked services include handling inbound phone and email inquiries regarding account set-up, status and general program information, conducting outbound calls to enroll members and follow up calls for test kit returns. Coordination with clinical staff is an essential element of our programs.Member Service Executives will contribute to operational initiatives and participate in training sessions in order to achieve operational service metrics and client program goals. Responsibilities Include but are not limited to:Respond to inbound calls from members seeking support related to the testing process, including help for setting up their online accounts, questions regarding specific tests and how to administer them and inquiries about their test resultsMake outbound calls to enroll members in programsRespond to email inquiriesComplete system documentation to ensure that member records are complete and accurateCollaborate with the clinical team to ensure that all members receive the applicable clinical support as determined by the program guidelines and operations best practicesAdhere to all client program requirements and guidelines as part of standard operating procedure, make recommendations for program improvementsTest system enhancements and new features to ensure they meet Care Team requirementsMake recommendations for improving standard operating procedures and best practices for the Care TeamContribute to a positive team environment through collaborative and supportive interactions with all Meet company objectives by helping out with other special projects or assignmentsPrevious experience working in an inbound/outbound call center environment preferably in the healthcare industry Bachelor's Degree or equivalent work experience High level of comfort with technology and working knowledge of Google toolsBilingual (English, Spanish) a plus Working knowledge of 8x8 telephony platform a plusAbility to work independently in a fast paced, high growth, virtual environmentExcellent organizational, written and verbal communication skillsCritical thinking and problem-solving skillsExcellent collaboration skills and ability to work within a teamNatural ability to demonstrate empathy and inherent desire to help othersHealthcare, Dental, Vision Insurance PTO401KLife Insurance Employment Type: OTHER UNKNOWN