Customer Service Representative
Chadwell Supply
71 reviews
Riverview, FL 33578
$14 an hour - Full-time
Chadwell Supply
71 reviews
Read what people are saying about working here.
Job details
Salary
$14 an hour
Job Type
Full-time
Full Job Description Description:
Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all. We are proud to have been named the National Apartment Association's 2021 Best Workplace in the Supplier Category. See what some of our employees had to say here .
• Pay: $14.00/Hour!
• Schedule: Full Time, Monday-Friday (NO WEEKENDS AND PAID HOLIDAYS OFF!).
• Benefits: We offer medical, dental, vision, life insurance, disability, 401K, complimentary gym access, meal prep services and more!
• Paid Time Off: 104 hours paid time off accrual (Personal, sick, vacation, etc).
• Employee Discounts: Purchase products from the warehouse at a generous discounted rate and be enrolled in a Nationwide entertainment discount program.
• Long-term Career Opportunities: Many of our leaders started with Chadwell looking for a job, just like you, but found long-term career opportunities at one of our 15 Branches across the Country. Our Company is growing, and we would love to have you grow with us!
• New Employee Bonus - Earn up to $1,000 for hitting milestones with us! Receive bonuses at 90 days, 6 months and 1 year!
OVERVIEW:
Chadwell Supply is a successful family-owned maintenance supply company with 15 Branches Nationwide. We are currently looking for an enthusiastic, energetic, and detail-minded individual to work as a Chadwell Supply Customer Service Representative. The Customer Service Representative will answer inbound calls from specified queues and process quotes, orders, and returns. They will accurately process all credit card authorizations, returns, request for histories, and reports. They will work closely with the warehouse personnel, account managers, and all branch managers to expedite any escalated calls.
THE CUSTOMER SERVICE REPRESENTATIVE:
• Be able to process stock orders, quotes, and returns accurately;
• Work quickly to provide substitutes for items placed on backorder if requested;
• Be able to process Credit Card Authorizations on open orders;
• Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts;
• Be able to answer the phone with a clear friendly tone;
• Be responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts;
• Acknowledge and answer all emails as they arrive;
• Participate in Lunch and Learns and all other product knowledge opportunities; and
• Remain logged into queues during business hours.
. Requirements:
• You must be 18 years or older;
• Be familiar with the use of Microsoft Outlook, Excel, and SalesPad;
• Be able to perform data entry in a computer and extract information on orders and accounts;
• Have strong process analysis and improvement skills;
• Have ability to multi-task with frequent interruptions; and
• Have a financial aptitude for understanding and facilitating profitable customer service, order sales, and fulfillment.
Visit us online:
https://chadwellsupply.com