Technician, applications, PC, application, project, Windows, VPN, Outlook, Exchange, customer service, System, Desktop
Full Time
Job Description:
• Technician Tech Services
• Provide support to staff on all company supported applications.
• Troubleshoot MAC/PC problems and determine source, and advise on appropriate action.
• Complete application project-based work.
• 2 to 7 years of experience.
Required:
• Must be experienced with Windows up to and including the most current.
• Must be proficient with current MAC OS
• Must be proficient with current Windows OS
• Must be familiar with Active Directory (AD)
• Must be familiar with RSA/Secure ID
• Must be familiar with how VPN functions
• Must be familiar with IPV4 and IPV6
• Must be familiar with Outlook/Exchange
• Must be familiar with G Suite
• Must be familiar with Mobile Device support
• Must be professional and courteous,
• Must have exceptional customer service skills
• Must be a self-starter
• Must work well in a team environment
• System Admin experience is preferred.
• Remedy experience preferred
• At Your Service preferred
• SCCM experience preferred
Job Duties:
• Call handling, Trouble ticket creation, Trouble ticket remediation, Imaging, Remote and hands on Desktop Support.
Education or Certifications:
• Must have an Associate's Degree or higher
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